Front Desk Medical Receptionist

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Patient Benefits Advocate team!

The Front Desk Receptionist is to assist in obtaining, confirming, and updating patient information, including demographics, insurance, assigned physicians, and preferred pharmacy in the electronic medical records system. As the first in-person point of contact for our patients, the successful candidate is responsible for conducting themselves in a professional, accommodating, and concerned manner toward patients, visitors, and other staff members always.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Main Duties & Responsibilities

• Registering patients, inputting charges, scheduling and verifying appointments
• Collecting payments at the time of service, applying fee scales appropriately, safeguarding cash and verifying insurance
• Functions collaboratively with other Patient Support Services, Front Desk Medical Receptionists, and other clinical services to ensure efficient, friendly, cost-effective service.
• The work schedule for this role is aligned with Eries hours of operations.

Education

• A high school diploma or equivalent is required.

Skills and Knowledge

• Prior customer service required; Prior physician's office experience is beneficial.
• Experienced in utilizing a computer and Microsoft Products and electronic medical records system is beneficial.
• EPIC experience is a plus.
• Excellent customer service and interpersonal skills are required.
• Bilingual is a plus.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.