Benefits:- Free food & snacks
- Employee discounts
- Paid time off
About the Role:Join our dynamic team at Middle Tennessee Internal Medicine as a Front Desk Associate! In this vital role, you'll be the first point of contact for our patients, ensuring a warm welcome and efficient service in our busy Nashville clinic.
Responsibilities:- Greet patients and visitors with a friendly and professional demeanor.
- Manage appointment scheduling and patient check-in/check-out processes.
- Answer phone calls and respond to inquiries with accurate information.
- Maintain patient records and ensure confidentiality in compliance with HIPAA.
- Process insurance verifications and collect payments as necessary.
- Collaborate with medical staff to ensure a seamless patient experience.
- Handle patient concerns with empathy and professionalism.
Requirements:- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Previous experience in a medical office or front desk role preferred.
- Strong communication and interpersonal skills.
- Proficiency in electronic medical records (EMR) systems.
- Ability to multitask and thrive in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Compassionate and patient-focused demeanor.
- Basic knowledge of insurance processes and medical terminology.
About Us:Middle Tennessee Internal Medicine has been serving the Nashville community for over 15 years, providing exceptional healthcare with a personal touch. Our patients love us for our dedicated staff and comprehensive services, while our employees appreciate the supportive work environment and opportunities for growth.