Title: Front Desk Night Audit (Guest Service Rep) PT w/Benefits Location: United States-Washington-Bremerton Job Number: 260000H1 Join Our Team as a Guest Service Representative Location: Navy Inn- Bremerton, WA ELIGIBLE FOR A $600 HIRING INCENTIVE (must meet eligibility req't) Are you ready to be part of something meaningful? At Navy Inn Bremerton-part of the Navy Exchange Service Command (NEXCOM)-we do more than provide lodging. We create a welcoming home away from home for service members and their families. To achieve that mission, we're building a dependable, service-driven front desk team that works together to deliver outstanding hospitality-around the clock. We're currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit. This position will primarily be swing shift and overnights . This structure ensures that every team member gets to connect with guests during all parts of their stay-and helps keep things fresh and balanced. What You'll Do As a Guest Service Representative, you'll be the face of NEXCOM Hospitality Group-greeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay. Your role will include: · Welcoming guests, checking them in and out, and assigning rooms · Answering phones, responding to questions, and assisting with reservations or cancellations · Using our property management system (PMS) to update guest information and process transactions · Handling guest requests, resolving issues, and escalating concerns when needed · Managing lost and found inquiries and logging maintenance requests · Keeping the front desk and lobby area clean, organized, and secure · Providing information about on-base amenities, hotel services, and local attractions · Supporting shift coverage on weekends, holidays, and during inclement weather This position requires flexibility, reliability, and a strong team mindset. You'll be part of a rotating schedule to help ensure all shifts are covered fairly-and that our guests always receive consistent, high-quality service. What It Takes to Succeed · Customer service or office/clerical experience · Strong communication and multitasking skills · Flexibility to work a rotating schedule, including overnights, weekends, and holidays · Team-oriented with a professional, positive attitude · Ability to pass a background check · Valid driver's license may be required Required Experience · 1 year of experience in progressively responsible work related to position to be filled. · 1 year general office clerical experience Preferred Experience · Hospitality or hotel front desk experience · Familiarity with PMS systems like Epitome · Cash handling or night audit reconciliation · Experience with military lodging operations is a plus The Benefits begin DAY ONE: We know you work hard, and cultivate the very best The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why we offer a competitive federal salary & comprehensive benefit plan. o Benefits begin on DAY ONE ü Medical/Vision & Dental ü 401(k) & Pension Plan ü Life and Disability Insurance ü Disabled Veteran Leave ü Sick and annual leave accruals ü Continuity of Employment Programs for Military Spouses ü Tax Free shopping, worldwide, at any Navy Exchange location ü Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! ü Employee Assistance Plan (EAP)* *Includes LifeMart Discount Savings Program If you are ready to grow, serve a meaningful mission, and join a team that values balance and teamwork-apply today. Let's build something great together. Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.N
Navy Exchange Services (NEX)