Front Desk/Night Auditor | 11pm-7am | Full Time

We are not just a hotel; we are a haven of hospitality and a beacon of comfort for our guests. Nestled in the heart of Madison, our establishment is known for its exceptional service, luxurious accommodations, and a commitment to creating memorable experiences for everyone who walks through our doors.

Wage: Starting at $19/hour 

Key Responsibilities:

• Greet and assist guests in a warm, friendly, and professional manner, providing exceptional guest service throughout their stay.

• Perform guest check-ins and check-outs, manage reservations, process payments, and respond promptly to guest inquiries and requests.

• Address guest concerns and complaints professionally, taking appropriate action to ensure guest satisfaction.

• Perform daily night audit procedures, including reconciling financial transactions, verifying guest accounts, and preparing accurate financial and operational reports.

• Answer incoming calls, maintain guest records, manage the cash drawer, and perform general Front Office administrative duties.

• Communicate and coordinate with the Night Manager, Security, and other departments to ensure guest safety, security, and smooth overnight operations.

• Follow established safety and emergency procedures and promptly report unusual incidents or concerns to management.

• Provide airport transportation for guests during overnight and early morning hours when Bell Staff is unavailable, as needed.

• Maintain accurate communication logs and ensure a smooth transition of guest information and operational updates between shifts.

• Perform other duties as assigned by management.

Qualifications:

• Previous experience in a hotel or customer service role OR familiarity with overnight shifts is a huge plus, but not required to be successful in this role.

• Preferred: Valid driver's license with an acceptable driving record and ability to safely operate hotel vehicles to provide guest transportation, as needed, in accordance with hotel policies and insurance requirements.

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle challenging situations with a positive attitude.
• Attention to detail and the ability to handle guest information and transaction with confidentiality and accuracy.
• A positive attitude and a genuine passion for providing outstanding customer service.
• Knowledge of local attractions, events, and services is a plus, allowing you to assist guests with their inquiries effectively.

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.

Perks & Benefits

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada! 
• Pet Insurance for all employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions! 

Full time positions also offer:

• A comprehensive Quartz health insurance plan
• Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.