Front Desk Office Administrator

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

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At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to

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• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration
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• Be adaptable and embrace change
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• Be accountable and take responsibility and deliver the effort to fully complete the task
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• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
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• Be part of the solution and solve problems, find the answers, and collaborate
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• Work hard, have fun, and get things done
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The Office Administrator serves as the first point of contact for visitors and employees, ensuring a welcoming, secure, and organized front office environment. This role is primarily responsible for monitoring visitor access, managing front desk operations, coordinating package intake and distribution, maintaining office supplies, and stocking common areas.

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Work Schedule:

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Monday-Friday, 8:30 AM - 5:00 PM EST

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Responsibilities:

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• Greet and welcome visitors, vendors, and guests in a professional and friendly manner.
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• Monitor entry and exit activity at the main entrance.
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• Verify visitor identities and ensure compliance with visitor sign-in procedures.
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• Issue visitor badges and notify employees of guest arrivals.
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• Maintain security and confidentiality while managing front desk operations.
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• Monitor lobby and reception areas to ensure a clean, organized, and welcoming environment.
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Package & Mail Management

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• Receive, log, and organize incoming packages and deliveries.
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• Notify employees of package arrivals and coordinate pickup.
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• Distribute incoming mail and internal deliveries as needed.
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• Maintain accurate records of package receipts and distributions.
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Inventory & Supply Management

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• Monitor office supply inventory levels and identify replenishment needs.
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• Order office and breakroom supplies as authorized.
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• Receive and organize supply deliveries.
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• Stock office materials, kitchen supplies, and common area items.
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• Maintain neat and organized supply storage areas.
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Administrative Support

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• Maintain visitor logs and other front desk records.
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• Support office operations with basic administrative tasks as assigned.
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• Assist with special office projects and events when needed.
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• Report facility or security concerns to appropriate personnel.
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Required Skills/Abilities

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• Excellent customer service and interpersonal skills.
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• Professional demeanor and ability to interact effectively with visitors, employees, and vendors.
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• Strong organizational skills with the ability to manage multiple tasks and priorities.
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• Attention to detail and accuracy in maintaining visitor logs, package records, and inventory supplies.
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• Ability to work independently with minimal supervision.
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• Strong verbal and written communication skills.
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• Basic computer proficiency, including Microsoft Outlook, Word, Excel, and Teams.
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• Ability to maintain confidentiality and exercise sound judgment.
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• Dependable attendance and punctuality.
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• Ability to identify and report security, safety, or facility concerns appropriately.
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Education and Experience

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• High school diploma or equivalent required
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• Previous front desk, reception, hospitality, customer service, or administrative experience preferred.
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• Strong interpersonal and customer service skills.
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• Excellent organizational and time management abilities.
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• Ability to work independently and manage multiple priorities.
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• Basic computer skills, including Microsoft Office applications.
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• Ability to lift and move packages and supply boxes up to 25 pounds.
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Benefits

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• 401k Company Match
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• Annual Charitable Matching Gift Program
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• Commuter Benefits
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• Company Holidays
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• Credit Union Membership
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• Dental Insurance
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• Dependent Care Plan
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• Disability Insurance
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• Employee Assistance Program
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• Life Insurance
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• Medical Insurance
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• Paid Time Off Plan
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• Vision Insurance
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• Weekly Non-Management Dinner Benefit
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Candidates must have current, unrestricted authorization to work in the United States. The Company does not sponsor or support employment‑based visas, extensions, renewals, or any immigration‑related programs now or in the future.

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Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process, please contact recruiting@springeq.com

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