Job Title: Member Services Team
Company: Chiefs Fit
Our Member Services Team provides the first impression of Chiefs Fit to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
· Ensuring that all members and guests check in and have active memberships
· Overseeing guest and member traffic flow
· Collecting dues and updating billing when appropriate
· Monitoring and addressing membership alerts
· Assisting members and guests with all inquiries and concerns
· Reporting all issues in a timely manner
· Contributing to maintaining the club-wide standards of cleanliness
· Answering phone calls and directing them appropriately
· Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
· Assisting other departments when necessary
· Attending all required meetings
· Maintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions
· Being proficient in policies and directives as outlined in the Member Services Playbook
Perform other duties as assigned
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
WORK SCHEDULE
Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.