Front Desk Operations Supervisor

Hourly Wage: $36.71

$1000 SIGN ON BONUS

This bonus is for new hires. Internal candidates, college programs, rehires and managers are excluded. Payments are in $500 increments at 30 and 90 days, paid on the following paycheck. If eligible, you must be actively employed and actively performing services for the Company on the applicable eligibility date at the time the payment is made.

JOB SUMMARY 

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.  

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.