Front Desk Operations Supervisor

Hyatt Hotels Corp

Truckee, CA

JOB DETAILS
SALARY
SKILLS
Corporate Policies, Credit Cards, Facebook, LinkedIn, Operations Management, Order Picking/Packing, Regulatory Requirements, Safety Process, Safety/Work Safety, Tuition Reimbursement, Twitter
LOCATION
Truckee, CA
POSTED
1 day ago

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Front Desk Operations Supervisor

Hyatt Vacation Club

Hyatt Vacation Club at Northstar Lodge

US - CA - Truckee

Posted: Jul 11, 2026

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Summary

Hourly Rate: $27.00

Are you looking for a place where meaningful moments are made together?

Shift: 2nd; must be available to work weekends and holidays

Position type: Full Time

Hourly Wages: $27.00

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • *Benefit Eligibility will vary by position

Site Specific Perk :

  • Free Parking

  • Department celebrations

  • Associate Appreciation Week

  • Monthly associate recognition and reward programs

  • Discounts on local food, fitness, recreation

  • Seasonal Retention Bonus

As a Front Desk Ops Supervisor, a typical day will include:

  • Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys.

  • Accommodates guest requests, contacting appropriate staff if necessary.

  • Follows up to ensure requests have been met.

  • Compiles and reviews daily reports/logs/contingency lists.

  • Answers, records, and processes all guest calls, requests, questions, or concerns.

  • Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Front Desk Ops Supervisor at HVC:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Apply

Apply

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About the Company

H

Hyatt Hotels Corp