Front Desk Patient Coordinator

360 Orthodontics

Santa Ana, CA

JOB DETAILS
SKILLS
Accidental Death and Dismemberment (AD&D), Administrative Skills, Artificial Intelligence (AI), Calendar Management, Computer Systems, Customer Relations, Dental Insurance, Detail Oriented, Documentation, English Language, Financial Planning, Health Insurance, High School Diploma, Information Technology & Information Systems, Insurance Claims, Insurance Documentation, Laboratory, Lead Management, Medical Records, Multilingual, Organizational Skills, Orthodontics, Patient Charts, Patient Confidentiality, Patient Education, Patient Registration, Practice Management Software, Presentation/Verbal Skills, Privacy Controls, Records Management, Regulations, Request for Information (RFI), Schedule Development, Security Compliance, Spanish Language, Team Player, Telephone Skills, Time Management, Training/Teaching, Treatment Plan, United States Citizen, Vision Plan, Writing Skills
LOCATION
Santa Ana, CA
POSTED
15 days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Vision insurance

360 Orthodontics is looking for a detail-oriented, customer-focused Patient Coordinator for our [office] location.  This is an on-site position.

Part time schedule: First 4 Tuesday, Wednesdays and first three Fridays .


Employees are eligible for our bi-weekly bonus program after 30 days of employment


Additional hours may be available on non-patient days.


We Value Team Members Who:


  • Show up consistently and on-time.
  • Get along well with others and have a supportive, team-player attitude.
  • Possess a strong attention-to-detail and desire to get things done accurately.
  • Adapt well to a fast-paced environment where changes occur frequently.
Some Benefits We Offer:


  • Medical, Dental, Vision, AD&D, and other benefits (available after 60 days of employment).
  • Paid sick leave and 401k retirement plans offered for eligible employees.
  • Orthodontics care included! Need braces? Our qualified team members receive complimentary orthodontics treatment.
  • We will provide training on our practice management software, computer systems, and other tools.
  • Free access to pro-tier Gemini AI chat and other productivity tools for business and personal use.
Requirements:


  • Strong oral and written English skills
  • High school diploma
  • Be a US citizen or be authorized to work in the United States
  • Detail oriented
  • Customer focused
  • Able to cope well with fast-paced environments
Desired:


  • Bilingual (Spanish) highly preferred
Duties:


  • Greet patients
  • Register new patients according to established office protocols
  • Assist patients to complete all necessary forms and documentation
  • Verify and update patient information
  • Inform patients of dental office procedures and policy
  • Move patients through appointments as scheduled
  • Enter all relevant patient information into data system
  • Maintain and manage patient records in compliance with privacy and security regulations
  • Maintain and manage leads and schedule consultations
  • Answer and manage incoming calls
  • Respond and comply to requests for information
  • Schedule patient appointments
  • Confirm upcoming appointments and recalls according to office protocol
  • Check daily appointment schedule
  • Arrange patient charts for next day appointments
  • Fill in cancellations and no-shows
  • Organize referrals to other medical specialists
  • Dispatch lab work appropriately
  • Collect and receipt payments from patients at time of treatment
  • Inform patients of financial treatment plan options
  • Arrange payment schedule with patients
  • Arrange supporting documents for insurance claims
  • Sort and distribute incoming and outgoing postal mail
  • Update patient education materials
  • Maintain a professional reception area
  • Safeguard patient privacy and confidentiality
  • Participate in off-site health fairs and other company sponsored events
  • Perform other clerical/office duties as assigned'

About the Company

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360 Orthodontics