Front Desk & Patient Experience Coordinator

Dynamic Front Desk & Patient Experience Coordinator Part time position M-Th, 1:00 pm – 6:00 pm – Grand Island, NY

About the Role Are you the kind of person who can light up a room—whether it’s in person or over the phone? Do you thrive on juggling tasks with a smile while making every patient feel like the most important person in the building? We’re looking for an energetic, people-loving multitasker with impeccable organizational skills and a genuine passion for customer care. In this role, you’ll be the heartbeat of our clinic, creating a welcoming environment while keeping our front desk running like clockwork.

About Trilogy At Trilogy, we believe healthcare should feel personal, welcoming, and empowering. Our family of practices at Trilogy Wellness—provides patient-centered care that blends clinical excellence with genuine compassion. We’re more than just a workplace; we’re a team of passionate professionals who support each other, celebrate successes, and work together to make a difference in our community. Every role, from our clinicians to our front desk, plays a vital part in creating an environment where patients feel valued, heard, and encouraged on their path to recovery. If you’re looking to join a team that values both professional growth and a positive, people-first culture, you’ll feel right at home with Trilogy.Responsibilities & Duties

·        Greet and engage every patient with a warm, professional, and friendly demeanor—both in person and on the phone.

·        Schedule all incoming patients and register them in the EMR system.

·        Obtain initial authorizations from insurance companies and updated prescriptions.

·        Accurately collect and record patient payments daily.

·        Timely fax, scan, and follow up on documentation (referrals, Plans of Care, re-evaluations).

·        Resolve scheduling conflicts in collaboration with therapists

·        Route phone calls and messages efficiently.

BENEFITS & PERKS: