Guest Service Supervisor – PM Shift

Sheraton Augusta Hotel – Augusta, GA

The Sheraton Augusta Hotel is seeking a motivated and service-focused Guest Service Supervisor to join our Front Office team on the PM shift. This position is responsible for supervising front desk operations, supporting the Guest Service team, and ensuring every guest receives exceptional service from arrival through departure.

Position Details

• Position: Guest Service Supervisor
• Shift: PM Shift
• Location: Sheraton Augusta Hotel, Augusta, GA
• Employment Type: Full-Time
• Department: Front Office / Guest Services

Key Responsibilities

• Supervise and support Front Desk and Guest Service Agents during the PM shift.
• Ensure smooth check-in and check-out operations.
• Monitor guest satisfaction and resolve guest concerns professionally and promptly.
• Assist with room assignments, reservations, billing questions, and guest requests.
• Ensure proper handling of cash, credit cards, keys, and guest accounts.
• Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and Management.
• Monitor daily arrivals, departures, VIPs, groups, and special requests.
• Assist with training and coaching Front Desk employees.
• Ensure Marriott and Sheraton brand standards are consistently followed.
• Maintain a professional, welcoming, and organized front desk environment.
• Complete shift reports and communicate important information to the MOD and next shift.
• Assist management with daily Front Office operations and other duties as assigned.

Qualifications

• Previous hotel Front Desk or Guest Services experience preferred.
• Previous supervisory or leadership experience strongly preferred.
• Excellent customer service and communication skills.
• Ability to handle difficult guest situations professionally.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced hotel environment.
• Must be dependable, professional, and able to work evenings, weekends, and holidays.
• Marriott/Sheraton experience is a plus.

What We Are Looking For

We are looking for a hands-on leader who can motivate the Front Desk team, hold employees accountable, and create a positive guest experience. The ideal candidate will lead by example and understand that excellent service starts with a strong and engaged team.

Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day!

Apply today!