Days Inn & Suites - Front Desk 3pm-11pm
Are you a highly skilled and motivated individual looking for a job in the travel industry? Do you enjoy providing exceptional customer service and creating delightful experiences for guests? If you answered yes, then we have the perfect opportunity for you at Days Inn & Suites in Niagara Falls!
Days Inn & Suites is a newly renovated hotel located on Niagara Falls Boulevard. Our 100% non-smoking hotel is designed to provide comfort and convenience to our guests. As a front desk receptionist, you will play a crucial role in welcoming and assisting our guests during their stay.
Responsibilities:
- Welcome and greet guests with a friendly smile
- Perform safety checks to ensure guest security
- Direct guests to local attractions and provide recommendations
- Answer and forward phone calls
- Manage reservations, including making, changing, and canceling bookings
- Handle administrative tasks such as copying and faxing
- Assist with laundry duties
- Keep the lobby and surrounding areas clean and organized
- Provide exceptional customer service with a positive attitude
- Handle customer inquiries and requests with enthusiasm
- Utilize Hotel Property Management Systems (experience preferred)
- Work weekends, holidays, and occasional overtime
Requirements:
- Excellent written and verbal communication skills
- Great telephone communication skills
- Strong organizational skills
- Good time-management abilities
- Customer-centric approach
- Professional and friendly disposition
- Ability to work collaboratively in a team
- Willingness to assist colleagues with administrative tasks
- Prior experience as a front desk agent is a plus, but not required
We offer shift premiums, with opportunities for growth and development. As part of our team, you will also enjoy employee discounts and paid training to enhance your skills. Join us at Days Inn & Suites and be a part of creating memorable experiences for our guests!
Location:
2821 Niagara Falls Blvd, Niagara Falls, NY, 14304
If you are passionate about providing exceptional service and creating a positive guest experience, apply now!
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
- Holidays
Benefits
- Employee discount
- Paid training