Communication Skills, Customer Support/Service, Detail Oriented, Disciplinary Action, Interpersonal Skills, Leadership, Schedule Development, Staff Training, Team Lead/Manager
LOCATION
Rancho Cucamonga, CA
POSTED
3 days ago
Benefits/Perks
Flexible Schedule
Great Work Environment
Competitive Compensation
Career Advancement Opportunities
Job Summary We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude.
Responsibilities
Create and implement both short and long-term goals for the company and the front desk staff
Handle scheduling and time off requests for staff working the front desk
Set a service standard and lead by example, providing exceptional customer service to all guests
Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
Work closely with the rest of the team to provide the highest level of customer service
Coordinate with staff and the community to create partnerships and host events