We are a cutting-edge real estate platform revolutionizing the way agents and landlords connect. Our fast-paced, tech-forward environment is built for growth, innovation, and excellence in client service. We’re seeking a Front Desk / Database Manager who thrives in a dynamic setting and is passionate about real estate, organization, and agent success.
Position Overview
The Front Desk / Database Manager is the face of our office and a key player in supporting daily operations, training new agents, and maintaining our world class property database. This individual will play a critical role in both administrative support and technical onboarding, ensuring our agents and systems are set up for success.
Key Responsibilities
- Manage and support day-to-day front desk and landlord call center operations
- Answer incoming calls and provide exceptional client service
- Update and maintain accurate property owner and listing data
- Coordinate and conduct training for new agents on internal database systems and protocols
- Perform follow-up and warm calling with existing landlords to foster relationships and generate leads
- Collaborate with office managers to improve and optimize listing processes and accuracy
- Research and implement innovative technologies to boost landlord engagement
- Support upper management with special projects and initiatives as needed
Qualifications
- Minimum 1 year of experience in a real estate, administrative, or database-related role
- Active MA Real Estate Salesperson or Broker License (Required)
- Strong attention to detail and organizational skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Exceptional phone and interpersonal communication skills
- Proficiency with real estate databases and CRM systems preferred
- Sales or customer service background is a plus
- Tech-savvy with a passion for learning new platforms and tools