We are a cutting-edge real estate platform revolutionizing the way agents and landlords connect. Our fast-paced, tech-forward environment is built for growth, innovation, and excellence in client service. We’re seeking a Front Desk / Database Manager who thrives in a dynamic setting and is passionate about real estate, organization, and agent success.
Position Overview
The Front Desk / Database Manager is the face of our office and a key player in supporting daily operations, training new agents, and maintaining our world class property database. This individual will play a critical role in both administrative support and technical onboarding, ensuring our agents and systems are set up for success.
Key Responsibilities
Manage and support day-to-day front desk and landlord call center operations
Answer incoming calls and provide exceptional client service
Update and maintain accurate property owner and listing data
Coordinate and conduct training for new agents on internal database systems and protocols
Perform follow-up and warm calling with existing landlords to foster relationships and generate leads
Collaborate with office managers to improve and optimize listing processes and accuracy
Research and implement innovative technologies to boost landlord engagement
Support upper management with special projects and initiatives as needed
Qualifications
Minimum 1 year of experience in a real estate, administrative, or database-related role
Active MA Real Estate Salesperson or Broker License (Required)
Strong attention to detail and organizational skills
Proven ability to manage multiple priorities in a fast-paced environment
Exceptional phone and interpersonal communication skills
Proficiency with real estate databases and CRM systems preferred
Sales or customer service background is a plus
Tech-savvy with a passion for learning new platforms and tools