Job Summary: We are seeking a friendly, organized, and dependable Front Desk Receptionist to be the first point of contact for our patients. This role is essential in providing excellent customer service and ensuring the smooth operation of our optometric practice. The ideal candidate will have strong interpersonal and communication skills, attention to detail, and a commitment to patient care.
Key Responsibilities:
Greet patients warmly upon arrival and check them in for appointments
Answer multi-line phones, direct calls, and return messages in a professional and timely manner
Schedule and confirm appointments, maintain accurate patient records
Verify insurance benefits and collect copayments or outstanding balances
Input and update patient information in the practice management system
Prepare and manage patient files, forms, and documentation
Coordinate with clinical staff to ensure patient flow runs smoothly
Maintain a clean, organized, and welcoming front desk and waiting area
Handle basic administrative duties such as filing, faxing, emailing, and scanning
Uphold patient confidentiality and comply with HIPAA regulations
Requirements:
High school diploma or equivalent required; some college or medical office training preferred
Previous experience in a medical or optometric office is highly desirable
Strong communication and customer service skills
Ability to multitask and remain calm under pressure
Familiarity with insurance verification and billing processes is a plus
Proficiency in office software and practice management systems (e.g., Revolution eHR)
Professional appearance and demeanor
Numbers & Facts
Location
Harleysville, PA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Documentationunmatched
Fax Machinesunmatched
File Managementunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Medical Officeunmatched
Medical Recordsunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Patient Confidentialityunmatched
Record Keepingunmatched
Regulationsunmatched
Time Managementunmatched
Vision Planunmatched
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