Front Desk Reception & Kennel Technician

Benefits:

• 401(k)
• 401(k) matching

Job Title: Front Desk Reception & Kennel Technician



Reports To: Kennel Manager / Owner



Position Summary:


We are looking for a reliable, enthusiastic, and compassionate individual to join our team as a Front Desk Reception & Kennel Technician. This role is a blend of customer-facing responsibilities and hands-on animal care. The ideal candidate is professional, detail-oriented, and passionate about providing excellent care to both pets and their owners.


Key Responsibilities

Front Desk Reception Duties:

• Greet clients warmly and provide excellent customer service in person, over the phone, and via email.
• Schedule appointments, check pets in/out for boarding, daycare, grooming, and training services.
• Process payments, maintain accurate client records, and manage reservations.
• Communicate clearly and professionally with pet owners about their pet’s needs, progress, and care.
• Handle questions, concerns, and complaints with patience and professionalism.

Kennel Technician Duties:

• Provide daily care for dogs, including feeding, watering, cleaning kennels, and monitoring overall health.
• Exercise and supervise dogs during playtime and outdoor breaks.
• Administer medications and special diets as directed.
• Keep the facility clean, sanitized, and organized at all times.
• Monitor animal behavior and report any health or behavioral concerns to management.
• Assist with baths, grooming, and training sessions as needed.

Requirements:

• Previous experience in customer service or animal care preferred, but not required (willing to train the right person).
• Strong communication and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Comfortable handling dogs of all breeds, sizes, and temperaments.
• Must be dependable, detail-oriented, and compassionate toward animals.
• Ability to lift up to 50 lbs and work on your feet for extended periods.
• Weekends and Holidays required
• 20-25 hours per week