We are seeking an Front Desk Office Assistant to join our team! As a Front Desk Office Assistant , you will handle a high call volume, direct calls, and handle customer questions. You will also contact customers to provide updates on their vehicles progress in the repair process. The ideal candidate has excellent customer service skills, experience working in an office environment prefer automotive but not required, and strong organizational skills.
Responsibilities
Answer high call volume phones, assist customers with questions, and direct calls
Update vehicle progress and communicate to customers repair status updates on a weekly basis
Process incoming paperwork, take photos of damaged vehicles and file paperwork
Maintain records, either physical or electronic, of business transactions
Qualifications
Great customer service skills
Strong Communication Skills
Strong organizational and time management skills
Familiarity with computer programs, such as Microsoft Office, CCC One
Numbers & Facts
Location
Mount Dora, FL
Skills
Administrative Skillsunmatched
Call Volumeunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Microsoft Officeunmatched
Organizational Skillsunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Telephone Skillsunmatched
Time Managementunmatched
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