Front Desk Receptionist

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

Love helping people and creating great experiences? Join the Walton Family Whole Health & Fitness Center, run by HealthFitness, as a full-time Front Desk Receptionist. As the first point of contact for members, guests, and stakeholders, you'll help create a welcoming environment while supporting the front desk team in delivering exceptional service every day.

Schedule: Full-time, 40 hours per week, Monday - Friday 4:45am-1:30pm

Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.

Key Accountabilities:

• Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset.
• Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings.
• Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.
• Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
• Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.
• Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.
• Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses. Be able to recognize and respond to Educate participants on policies and procedures.
• Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.
• Opening and/or closing duties.
• Other duties as needed/assigned.

Minimum Requirements:

• 18 years of age or have earned a High School Diploma or GED.
• 1 year of verifiable experience in a Customer Service or Hospitality role.
• CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required within 30 days of hire.
• Must be able to stand up to 50% of the time during a shift.
• Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

Applicants must meet hiring requirements including but not limited to pre-employment drug test. The compensation range for this role is $13.00 - $17.00 per hour. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors.  We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness