Access Control, Administrative Skills, Communication Skills, Compensation Management, Data Entry, Detail Oriented, English Language, Entrepreneurship, Environmental Work, Establish Priorities, Fax Machines, Healthcare, Healthcare Providers, Hospital, Multilingual, Organizational Skills, Pharmacy, Photocopy, Plan Meetings, Presentation/Verbal Skills, Primary Care, Safety Process, Spanish Language, Team Building, Team Player, Time Management, Writing Skills
Description
Join Our Team as a Front Desk Coordinator!
We’re looking for a warm, personable, and detail-oriented bilingual (Spanish-speaking) professional to be the welcoming face of our primary care clinic. In this key role, you’ll help create a positive, seamless experience for every patient—from their first greeting at the front desk to coordinating appointments and supporting our care team behind the scenes.
If you enjoy connecting with people, thrive in a fast-paced environment, and take pride in making others feel comfortable and cared for, this could be the perfect opportunity for you. Your role will make a meaningful difference in our patients’ day—and in their overall healthcare experience.
What You’ll Love About This Role:
- Being the first point of contact and setting the tone for a great patient experience
- Working alongside a dedicated, compassionate healthcare team
- Making a real impact in a supportive and patient-focused environment
If you’re passionate about helping others and want to be part of a team that truly cares, we’d love to meet you!
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
- Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
- Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
- Provide basic and accurate information in-person and via telephone/email
- Maintain the reception area, keeping it clean and free of clutter.
- Handle filing and data entry as requested
- Maintain office security by following safety procedures and controlling access via the reception desk
- Must be detail oriented and possess strong organizational skills in a fast-pace environment
- Good verbal and written communication skills
- Be able to prioritize workload while remaining flexible
- May be required to work overtime to meet tight deadlines
- Highly motivated and able to work with multiple teams simultaneously
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
- Perform other clerical duties such as filing, photocopying, transcribing and faxing
- Other duties as required
Qualifications
- Bilingual English/ Spanish Required
- Minimum 1 year of experience working at the front desk of a hospital or clinic
- Effective communication skills; comfortable interacting with patients, staff, and providers
- Proficient in handling phone calls, messages, and front desk coordination
Environmental Job Requirements and Working Conditions
- The national target pay range for this role is $20 - $24 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.
- This role follows a onsite work structure where the expectation is to work onsite 5 days a week. The home office is located at 3975 Jackson St. Suite 102, Riverside, CA 92503.
- Work hours: Monday through Friday 8:30am-5:30pm, lunch hour at 12:30pm.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at
humanresourcesdept@astranahealth.com
to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.