Description
Duties Include:
- Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit
- Scan Insurance card and link insurance in patient's chart
- Update new paperwork yearly
- Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification
- Capture picture of the patient if not already done
- Distribute patient questionnaires when necessary
- Answer telephones courteously and send patient messages to appropriate staff
- Schedule appointments
- Call and remind patients of their upcoming appointments
- Collect co-pays, deductibles and outstanding balances on patient accounts
- Post co-pays and SFS payments as pre-payments
- Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins
- Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit
- Scan paper documents into patients chart when completed
- Must be able to perform check out duties as well on days covering both positions
- Ensure daily workflow is maintained
- Other duties as assigned
Requirements
Education: High school diploma.
Experience: Minimum one year of experience in a medical setting, preferably in a scheduling role.
Other requirements: Proficient medical terminology skills,
Performance Requirements:
Knowledge:
- Knowledge of medical practice protocols related to scheduling appointments.
- Knowledge of manual/computerized scheduling systems.
- Knowledge of customer service principles and techniques.
Skills:
- Skill in communicating effectively with providers and Medical Assistants about scheduling preferences.
- Skill in maintaining master appointment schedule via manual or computerized means.
- Skill in producing reports about appointment patterns as needed.
Abilities:
- Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.