Front Desk Receptionist

Location and Job Title:

Front Desk Receptionist
Shorefront YM-YWHA of Brighton Manhattan Beach
3300 Coney Island Ave
Brooklyn, NY 11235

Principal Responsibilities:

The Front Desk Receptionist serves as central hub of the Shorefront Y a fast-paced, multi-service community center. This role requires a highly organized, tech-savvy professional who can manage complex systems, multitask efficiently, and deliver exceptional customer service--especially when working with high volumes of clients.

Key Responsibilities:

• Serve as the first point of contact, delivering a professional, welcoming, and solution-oriented experience for all clients, visitors, and staff
• Manage high-volume front desk communications, including phone, email, and in-person inquiries, ensuring timely and accurate responses
• Process program registrations, payments, and documentation using client management and POS systems, ensuring accurate and up-to-date digital and physical recordkeeping in compliance with organizational procedures
• Maintain and manage multiple program-specific client tracking spreadsheets (Excel), ensuring data accuracy and accessibility
• Oversee facility and event space scheduling, maintaining real-time updates to prevent conflicts, double bookings, or program overlaps
• Coordinate and communicate effectively with program supervisors, department heads, and staff to support seamless operations and information flow
• Perform and streamline administrative functions including data entry, document management, internal communications, and maintaining up-to-date public/staff information (bulletin boards, directories, notices)
• Serve as the on-site point person during assigned evening and weekend shifts, supporting building operations, client safety, and coordination with security
• Manage and de-escalate challenging customer interactions with professionalism, patience, and composure

Minimum Qualifications:

• Strong technical proficiency with the ability to quickly learn and manage complex systems, including POS and client management software
• Working knowledge of Microsoft Excel and comfort managing multiple data sets simultaneously
• Proven ability to multitask, prioritize, and remain organized in a high-volume, fast-paced environment
• Exceptional customer service skills with a calm, solutions-oriented approach--even under pressure
• Excellent communication skills, both verbal and written
• High attention to detail and accuracy in handling transactions, scheduling, and records
• Demonstrated problem-solving ability and sound judgment
• Cultural competency and experience working with diverse populations
• Ability to remain composed and professional when interacting with demanding or difficult clients
• Bilingual English and Russian preferred

Salary:

$35,000 - $45,000

Agency Information:

The Shorefront YM-YWHA of Brighton-Manhattan Beach, Inc. (SFY) builds community, strengthens families, and empowers individuals to achieve their potentials and enhance their quality their lives. Our programs and services reflect the richness of the Shorefront YM-YWHA's Community Center and Settlement House traditions. We reach out to and serve people of all backgrounds and abilities throughout their life spans.

We provide a wide range of exemplary educational, recreational, preventive, and rehabilitative health, vocational, cultural, citizenship, Jewish identity-building and human service programs to meet the evolving strengths, needs and interests of the rich mosaic of people in southern Brooklyn.

Located in the heart of the largest Russian speaking community in North America, the Shorefront YM-YWHA has been committed to serving the diverse population of Brighton-Manhattan Beach for over half a century. A vibrant Jewish community center and social service agency, the Shorefront Y integrates immigrants into American society, inspires families and individuals to reconnect to their Jewish roots and provides a full array of cultural, educational, wellness, immigrant and human social services for people of all ages year-round.