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Front Desk Receptionist

US Foot and Ankle Specialists Careers

Cleveland, Ohio

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JOB DETAILS
SKILLS
Accounts Payable, Accounts Receivable, Administrative Skills, Billing, Calendar Management, Co-Payments, Communication Skills, Computer Systems, Current Procedural Terminology (CPT), Customer Support/Service, Data Entry, Depth Perception, Detail Oriented, Equipment Maintenance/Repair, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, Healthcare Providers, High School Diploma, ICD-10, ICD-9, Interpersonal Skills, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Maintenance Services, Material Moving, Medical Office Administration, Medical Record System, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Office Equipment, Orthotics, Patient Care, Patient Education, Patient Follow-up, Patient Registration, Physical Demands, Problem Solving Skills, Sales, Service Delivery, Team Player, Telephone Skills, Typing
LOCATION
Cleveland, Ohio
POSTED
18 days ago

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This is a temporary position designed to provide coverage for business needs and is ideal for someone who enjoys a dynamic healthcare environment and delivering exceptional patient service.

The role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

  
Front Desk ReceptionistEssential Functions/Responsibilities (other duties may be assigned): 
  • Greet patients upon arrival and address questions and concerns 
  • Answer incoming calls, provide information, transfer calls, and take messages as needed 
  • Schedule appointments and manage multiple provider calendars 
  • Register new patients and update existing patient demographics and financial information 
  • Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff 
  • Maintain and update patient records through data entry, faxing, and scanning 
  • Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items 
  • Review and update accounts receivable/payable changes since prior visits 
  • Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly 
  • Monitor office supply inventory, place orders, and coordinate equipment maintenance and service 
  • Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments 
  • Prepare and process daily reports, deposit slips, and upload financial records to shared files 
  • Review billing claims and denials; gather required information from providers or patients to resolve issues 
  • Support additional office tasks and projects as needed 
Front Desk ReceptionistRequired Skills and Experience: 
  • High School Diploma or GED equivalent 
  • 2+ years of administrative support experience in a medical environment preferred 
  • Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred 
  • Excellent customer service and interpersonal skills 
  • Ability to establish and maintain effective working relationships with patients, coworkers, and the public  
  • Strong communication, multi-tasking, and problem-solving skills 
  • Ability to thrive in a fast-paced and demanding work environment 
  • Strong attention to detail and a commitment to achieving high levels of patient satisfaction 
  • Ability to maintain confidentiality and uphold HIPAA compliance at all times 
  • Sound judgment and discretion in handling sensitive information 
  • Team-oriented mindset, flexibility, and a willingness to learn 
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems  
 
Front Desk Receptionist Physical Requirements: 
The physical demands described here represent those to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly: 
  • Sit, talk, hear, and use hands to write, type, or operate office equipment 
  • Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell 
  • Perform repetitive motions, including reaching overhead and typing 
  • Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds 
  • Maintain peripheral vision, depth perception, and focus adjustments 
 
Front Desk ReceptionistBenefits Offered: 
  • Health Insurance (Single & Family plans available) 
  • Life Insurance 
  • Disability Insurance 
  • 401(k) Plan with Company Match 
  • Employee Discount Program 
  • Paid Time Off (PTO) 
  • Paid Holidays 

About the Company

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US Foot and Ankle Specialists Careers

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