We are seeking a friendly, organized, and customer-focused Front Desk Receptionist to serve as the first point of contact for residents, applicants, vendors, and visitors. This role is essential to creating a welcoming and professional environment while providing outstanding customer service and administrative support.
Essential Duties & Responsibilities
Welcome residents, applicants, vendors, and visitors in a professional and courteous manner and direct them to the appropriate staff or department.
Answer and route incoming telephone calls promptly, take accurate messages, and manage the voicemail system.
Maintain a clean, organized, and professional reception area and ensure all required public notices, including Fair Housing, resident rights, and Limited English Proficiency (LEP) materials, are current and prominently displayed.
Receive, sort, date-stamp, and distribute incoming mail, packages, faxes, and interoffice correspondence; prepare outgoing mail as needed.
Schedule and confirm appointments and maintain shared calendars and conference room reservations.
Assist residents and applicants with completing forms, submitting required documentation, and navigating Housing Authority programs; refer complex questions to the appropriate staff member.
Perform general administrative duties including filing, scanning, photocopying, data entry, and preparing routine correspondence.
Update and maintain the Housing Authority's social media platforms.
Provide excellent customer service while maintaining confidentiality and professionalism.
Perform other related duties as assigned.
Minimum Qualifications
High school diploma or GED required.
At least one (1) year of customer service, receptionist, or general office experience.
Excellent interpersonal, verbal, and written communication skills.
Professional appearance and demeanor.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and standard office equipment.
Strong organizational skills with the ability to prioritize multiple tasks.
Preferred Qualifications
Experience working in public housing, affordable housing, property management, social services, or a government office.
Bilingual (English/Spanish) preferred.
Familiarity with HUD regulations, or affordable housing services.
Physical Requirements
Work is performed primarily in an office and reception area with frequent interaction with the public.
Ability to sit and stand for extended periods.
Ability to occasionally lift up to 20 pounds.
Occasional evening hours may be required for community meetings or events.
Personnel Resources is an Equal Opportunity Employer.
Numbers & Facts
Location
Dothan, AL
Skills
Administrative Skillsunmatched
Affordable Housingunmatched
Communication Skillsunmatched
Community and Social Servicesunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
English Languageunmatched
Establish Prioritiesunmatched
Fax Machinesunmatched
Governmentunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Lift/Move 20 Poundsunmatched
Mail Processingunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multilingualunmatched
Multitaskingunmatched
Office Equipmentunmatched
Organizational Skillsunmatched
Photocopyunmatched
Prepare Correspondenceunmatched
Presentation/Verbal Skillsunmatched
Property Managementunmatched
Public Housingunmatched
Regulationsunmatched
Social Mediaunmatched
Social Workunmatched
Spanish Languageunmatched
Systems Administration/Managementunmatched
Telephone Skillsunmatched
Voice Mailunmatched
Writing Skillsunmatched
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