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Job Type
Part-time
Description
Job Summary
This position is responsible for handling the switchboard at reception, greeting, and directing members and visitors while maintaining a professional first impression for the organization.
Essential Job Functions
- CREATES WOW by: anticipating needs and wants, being prepared, being continuously enthusiastic, executing flawlessly and doing it now.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Acts as the first point person by answering incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Responds to inquiries about the organization and provides callers with address, directions, and other information.
- Receives, sorts, and routes mail, and maintains and routes publications; prepares overnight mail.
- Separates checks from mail, sorts checks, adds them up and sends checks to accounts receivable department.
- Updates system with daily events and makes respective signs.
- Scans membership tags of members as they enter the Club.
- Checks reservation voice mail and email continuously.
- Takes reservations and enters them in Club system.
- Enters room and events/tables in Club system.
- Prints out reservation reports daily and advises kitchen of any large parties in Grille or Lounge.
- Creates tickets for all sponsored events.
- Keeps reception area clean and organized and keeps lobby attractive.
- Assists Membership Director in preparing membership packages.
- Assists Club Administrator with all Club mail outs.
- Creates spreadsheets for events.
- Creates birthday/anniversary cards when reservations are made for special events.
- Makes sure bridge rooms are ready prior to members arriving.
- Creates and prints memos, correspondence, reports, and other documents when necessary.
- Assists catering with special events as needed.
- Performs other duties as assigned by the supervisor or senior management.
Additional Responsibilities
- Learns and follows protocols regarding medical emergencies, missing child and fire evacuations.
- Learns and follows procedures and protocols as described in the receptionist manual.
BENEFITS AND INCENTIVES OFFERED - (waiting period applies)
- Daily Complimentary Meals
- Employee Referral Program ($200)
- Scholarship Program
- Holiday/Christmas Bonus
- Employee of the Month
- Summer and Holiday Parties
- Recognition Awards
- Tenure Awards
- Birthday Meals
- Gift Card Program (Birthday & Anniversary)
Requirements
Education and Experience
- Minimum High School diploma or GED (some college preferred)
- Minimum of 2 years of experience as a receptionist or in a customer service related field
- Knowledge of office equipment use (printer, phone, computer, copier, scanner, etc.)
- Experience with multi line telephone system
- Must obtain and maintain CPR, AED, and 1st Aid certifications.
Qualification/Skills
- Strong skills in word, excel and publisher.
- Effective communication verbal and written.
- Customer Service oriented.
- Excellent organizational skills and attention to detail.
- Must be professional in work style and appearance.
- Communicates and interacts in a friendly, helpful, respectful and professional manner while on property, on the phone and while conducting any Club business.
- Poses honesty and integrity.
- Follows instructions from a supervisor and senior management.
- Works well with minimal supervision.
- Shows up to work on time and follows work schedule.
- Team player and gets along with coworkers.
- Works safely but with a sense of urgency.
Interaction
- Frequent interaction with members, guests, and clients in person and over the phone.
Working Environment
- Primarily performed in an indoor office/reception setting.
- Frequent interaction with members, guests, vendors, and employees.
- May require working evenings, weekends, and holidays based on club operations.
- Requires maintaining a professional appearance and providing exceptional member service in a hospitality environment.
Expected Work Schedule
- Must be able to work evening shift, including weekends, and holidays as needed (about 25 hours weekly)
Thursday 2:30-9pm
Friday 2:30-9pm
Saturday 3-9pm
Sunday 9-5pm
Physical Job Demands
- Ability to sit or stand for extended periods throughout the workday.
- Frequently walk throughout the clubhouse to assist members and guests or coordinate with other departments.
- Ability to use hands and fingers to operate a computer, telephone, copier, and other standard office equipment.
- Frequently communicate verbally and listen effectively in person and over the telephone.
- Ability to read, write, and interpret documents, schedules, and computer screens.
- Occasionally bend, stoop, kneel, reach, and twist while retrieving files, office supplies, or packages.
- Ability to lift, carry, push, or pull up to 25 pounds on an occasional basis.
- Manual dexterity sufficient to type, file documents, and handle paperwork accurately.
- Ability to work in a fast-paced environment with frequent interruptions while maintaining attention to detail.
- Ability to move between indoor and outdoor areas of the club as needed, which may involve exposure to varying weather conditions.
- Visual ability to monitor reception areas, read computer screens, and recognize members and guests.
Salary Description
18 hourly