Front Desk Receptionist (Float)

Position Overview

As the initial “face and voice” of UPDDA, the Front Desk Reception Team is responsible for providing a positive and welcoming impression of UPDDA when patients and their families interact with the practice.

The Front Desk Reception Float functions as an administrative support for the healthcare providers of the practice by fulfilling all of the administrative tasks of the position among various sites.

Multitasking with a friendly and positive attitude is required for all Front Desk Reception Team members at UPDDA.

Essential Job Functions

• Greets all who enter UPDDA with a smile, addresses their needs and assists or directs them to the appropriate party
• Ensures reception area, waiting room, rooms, and instrumentation are kept neat and tidy throughout the day
• Making appointments and helping with administrative tasks
• Notifies Lead of any issues with the facilities and follows appropriate steps when necessary to remediate situation
• Answers multi-line inbound phone system and assists callers courteously and in a timely manner
• Checks office voicemail, returns calls when needed and relays message to the appropriate party when necessary
• Completes the UPDDA Pre-Visit Check Process
• Processes all missed/cancelled appointments in the Dentrix system
• Monitors the fax machine correspondence throughout the day-distributes and completes when necessary
• Completes the Dental Appliance Process
• Scans documents and x-rays into Docuware and Dentrix
• Follows all the steps of the UPDDA Registration Process
• Communicates and collects money owed from patients respectfully
• Posts over-the-counter payments in the Dentrix system
• Completes the UPDDA Appointment Completion Process
• Ensures that all office paperwork is in-stock
• Double-checks that all appointments are confirmed within the expected timeframe
• Ensures all available appointment slots are filled and utilizes Dentrix reports if needed
• Maintains patient records; updates benefit coverage and demographic information when appointments are made
• Understands and follows HIPAA regulations
• Understands the hours expected to work may be in the evening or on Saturdays
• Understands the scheduled shift will vary between office locations
• Attends all required in-services, seminars and staff meetings
• Other duties as required or requested to meet patient needs and emergencies
• Other duties as required or requested by management

Minimum Qualifications

• High school diploma/GED
• Customer Service experience (>2 year)
• Desire to work with children is required
• Ability to travel to all office locations

Preferred Qualifications

• Dental or medical office experience (>1 year)
• Past experience working with children preferred

Knowledge/Skills/Abilities

• Customer focused
• Commitment to providing excellent customer service in support of pediatric-centered quality dental care
• Flexible in attitude and function – must be willing to travel between and work in any of UPD’s offices; must exhibit a positive and can-do approach to their work
• Demonstrated ability to effectively engage with pediatric patients and those with developmental disability and medically compromising conditions
• Exceptional communication skills including verbal, written and listening
• Ability to work under pressure and to handle patient concerns/complaints
• Attention to detail, ability to complete work with minimal error and within assigned timeframes
• Knowledge of modern office practices (email, fax, scan internet, etc), procedures and basic dental terminology
• Basic computer skills in order to use electronic dental record and practice management software programs. Proficient in MS Office

Benefits

• Competitive Wages
• Flexible Schedule
• Generous PTO
• Medical, Dental, Vision available for FT employees
• 401(k)

ADA Requirements

Frequently:

• Use hands to handle, control, or feel objects, tools, or controls.
• Repeat the same motions.
• Sit for long periods of time.
• Able to communicate verbally

At UPD Dental Associates, we are a leading oral health care provider with an Uncompromising Promise to Deliver the very best care to children, adolescents and adults throughout Western New York. You can rest assured knowing that our treatments will include the most advanced, educational and compassionate dental care possible...because your family deserves the best.

Established in 1989, we’ve been providing kids oral health care services for over 30 years and are one of the largest pediatric dental practices in the country. Since our founding, we’ve expanded to multiple locations throughout the Buffalo region specializing in virtually every aspect of infant to adult oral health care, from simple check-ups to complex oral surgeries. We are the Western New York dental health care experts!