Front Desk Receptionist

The Front Desk Receptionist serves as the first point of contact for customers, vendors, and visitors. This role is responsible for managing incoming communications, documenting service requests, supporting the service department, and handling general front office duties to ensure the smooth operation of the construction office.

Key Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner.
• Record customer service requests and create detailed work orders for the Service Manager.
• Take accurate messages and maintain notes regarding customer inquiries and callback requests.
• Welcome visitors, clients, and vendors to the office.
• Open the door and receive deliveries, packages, and incoming shipments.
• Monitor and distribute incoming mail and packages to appropriate personnel.
• Check and retrieve mail from the street mailbox on a daily basis.
• Maintain organized records of work orders, phone messages, and customer communications.
• Provide general administrative support to office and field staff as needed.
• Ensure the front reception area remains clean, organized, and professional.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, administrative assistant, customer service, or office support experience preferred.
• Strong verbal and written communication skills.
• Excellent telephone etiquette and customer service skills.
• Ability to accurately record information and manage multiple tasks simultaneously.
• Proficient with basic office equipment, including phones, copiers, and computers.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and professional in appearance and conduct.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.