Front Desk Receptionist

Company Description

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BOYS AND GIRLS CLUB OF HAWTHORNE INC is a youth-focused organization based at 150 Maitland Ave in Hawthorne, New Jersey. The organization provides programs, activities, and support that help young people learn, grow, and build positive relationships in a safe environment. Team members work closely with the community, families, and local partners to create an inclusive space for children and teens. Applicants can expect a mission-driven workplace that values respect, collaboration, and commitment to youth development.

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Role Description

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The Front Desk Receptionist is a full-time, on-site role located in Hawthorne, NJ. This position is responsible for greeting members, visitors, and families, answering and directing phone calls, and serving as the primary point of contact at the entrance. Daily tasks include managing sign-ins and sign-outs, handling inquiries in person and by phone, and providing accurate information about programs and schedules. The receptionist will perform basic clerical duties such as filing, data entry, managing mail, maintaining front desk supplies, and keeping the reception area organized and welcoming. This role collaborates with staff to support daily operations, communicate important updates, and ensure a professional, friendly, and safe front desk experience.

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Qualifications

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• Strong customer service and communication skills to interact effectively with youth, families, staff, and visitors.
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• Proficient phone etiquette and receptionist duties, including answering, routing calls, and managing inquiries.
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• Clerical skills such as data entry, filing, scheduling, and maintaining records with attention to detail.
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• Ability to maintain a calm, professional demeanor in a busy environment and handle multiple tasks at once.
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• Basic computer proficiency (e.g., email, word processing, and office software) and comfort learning new systems.
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• Dependable, punctual, and able to work a consistent full-time schedule on-site in Hawthorne, NJ.
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• Prior experience in a receptionist, customer service, or front desk role is preferred, especially in youth or community settings.
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• High school diploma or equivalent required; additional training in office administration or related fields is a plus.
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• Preferred Experience:
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• Customer service experience: 2 years (Preferred)
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• Language: Bilingual (English and Spanish) (Preferred)
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Front Desk Receptionist Compensation Package

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• 40-hour, salaried position
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• Hours: Full time hours. 9:30-6:00 PM
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• 8.5-hour day with a 30-minute break
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• Paid time off
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• 10 vacation days
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• 8 sick days
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• 2 personal days
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• Health insurance (premium paid by employer)
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• Dental included
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• 401 K plan (up to 3% matched) after 1 year of employment
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• Employee Discount (50% off for your child for any program)
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• Detail of benefits as outlined in employee personnel handbook
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• Job Type: Full-time
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• Pay: $35,000.00 - $37,500.00 per year
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