Administrative Skills, Co-Payments, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Demographics, Documentation, Electronic Medical Records, English Language, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Administration, High School Diploma, Insurance, Medical Office Administration, Microsoft Office, Multilingual, Multitasking, Occupational Therapy, Organizational Skills, Patient Care, Patient Confidentiality, Patient Registration, Record Keeping, Spanish Language, Speech and Language Pathology, Telephone Skills, Training/Teaching, Willing to Travel
About Us
Theradynamics is a leading provider of Physical, Occupational, and Speech Therapy services throughout New York City. We are committed to delivering exceptional patient care while creating a welcoming, professional, and compassionate environment for our patients and staff.
We are currently seeking a reliable, organized, and customer-focused Front Desk Medical Receptionist/Secretary to join our team. This position requires flexibility and the ability to travel between our Bronx, Manhattan, and Queens locations based on business needs.
Responsibilities
- Greet patients and visitors in a friendly and professional manner.
- Schedule, reschedule, and confirm patient appointments.
- Answer and direct incoming phone calls.
- Register new patients and verify demographic and insurance information.
- Collect copayments and maintain accurate payment records.
- Verify insurance eligibility and obtain authorizations when needed.
- Maintain accurate electronic medical records.
- Coordinate communication between patients, therapists, physicians, and insurance companies.
- Scan, upload, and organize medical documentation.
- Maintain a clean, organized, and welcoming reception area.
- Perform general administrative and clerical duties.
- Provide exceptional customer service while maintaining patient confidentiality (HIPAA compliance).
- Float between Theradynamics clinic locations in the Bronx, Manhattan, and Queens as operational needs require.
Qualifications
- High school diploma or equivalent required.
- Previous medical front desk or healthcare administrative experience preferred.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Comfortable working in a fast-paced environment.
- Computer proficiency, including Microsoft Office and electronic medical records (EMR) systems.
- Bilingual (English/Spanish) is strongly preferred.
- Must be dependable, punctual, and professional.
- Must be willing and able to travel between Bronx, Manhattan, and Queens clinic locations as needed.
What We Offer
- Competitive hourly pay based on experience ($17.00–$19.00/hour)
- Paid Time Off (for eligible employees)
- Health benefits (for eligible employees)
- Opportunities for growth and advancement
- Supportive team environment
- Ongoing training and development
Ideal Candidate
We're looking for someone who enjoys helping others, thrives in a team environment, remains calm under pressure, and takes pride in providing outstanding service to every patient. Flexibility, professionalism, and a positive attitude are essential for success in this role.
Apply today and become part of the Theradynamics team dedicated to improving the lives of our patients every day!
*** All rates offered are based on position, years of applicable experience and employment type
*** Rate ranges shown include levels for per diems with no benefits and Independent Contractors