Front Desk Receptionist

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

' Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

' Children's Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

' Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

' Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

JOB SUMMARY

The Receptionist serves as the first point of contact for visitors, employees, vendors, and callers, providing professional customer service and administrative support to ensure efficient front office operations. This role manages reception area activities, directs inquiries, coordinates visitor access, and supports routine office administration.

In addition to primary reception duties, the Receptionist may provide limited administrative support to departmental Administrative Assistants during temporary staffing shortages, employee absences, PTO coverage, or periods of increased workload

JOB SPECIFICATIONS AND CORE COMPETENCIES

Reception & Guest Services

Greets and assists visitors, employees, vendors, and guests in a professional and courteous manner

Answers, screens, and directs incoming telephone calls

Maintains visitor logs, security procedures, and guest check-in processes

Monitors reception area and ensures a welcoming, organized environment

Office Operations Support

Receives, sorts, and distributes mail, packages, and deliveries

Maintains office supply inventories and submits replenishment requests

Assists with conference room scheduling and office logistics

Supports basic facility-related requests and service tickets

Administrative & Clerical Support

Performs filing, scanning, copying, and document management

Assists with data entry, record maintenance, and departmental tracking logs

Supports preparation of routine correspondence and standard communications

Meeting & Event Support

Assists with meeting preparation, room setup, and coordination

Supports training sessions, employee events, and departmental meetings

Administrative Assistant Float Coverage

Serves as a temporary administrative support resource during approved PTO, vacancies, or unusually high departmental workloads

Assists Administrative Assistants with routine scheduling, document preparation, meeting coordination, data entry, and administrative follow-up activities

Performs only basic to intermediate administrative functions while maintaining primary front desk responsibilities whenever operationally feasible

Does not routinely support executive-level administrative functions unless specifically assigned

Other duties as assigned

QUALIFICATIONS:

Education/Specialized Training/Licensure: High school diploma or GED required.

Associate's or Bachelor's degree in Business Administration, Communications, or related field preferred.

Work Experience (Years and Area): 1-2 years of receptionist, customer service, or office support experience

Experience in healthcare or corporate office environments

Experience supporting small workgroups or coordinating tasks.

Software Proficiencies: Microsoft 365: Outlook (Calendar scheduling, meeting coordination, room booking via outlook) Word, Excel (basic functions, Teams

Experience with visitor management, room booking and ticketing systems

Other:

Exceptional customer service and interpersonal skills.

Strong verbal and written communication skills

Professional appearance, demeanor, and telephone etiquette

Strong organizational skills and attention to detail.

Ability to manage multiple tasks with accuracy

Reliable attendance & punctuality

Preferred:

Bilingual English/Spanish

Experience operating multi-line phone systems and visitor management systems

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