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Front Desk Receptionist

WorkWave Staff LLC

Jamestown, NY

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JOB DETAILS
SKILLS
Administrative Skills, Co-Payments, Communication Skills, Customer Support/Service, Detail Oriented, Electronic Medical Records, Fast Food, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Lift/Move 20 Pounds, Mail Processing, Medical Office, Medical Records, Medical Terminology, Microsoft Office, Multitasking, Office Equipment, Organizational Skills, Patient Assessment, Patient Confidentiality, Physical Demands, Presentation/Verbal Skills, Record Keeping, Regulations, Team Player, Telephone Skills, Writing Skills
LOCATION
Jamestown, NY
POSTED
1 day ago
Job Description
Position Summary

We are seeking a friendly, professional, and organized Front Desk Receptionist to join a local medical practice. The Front Desk Receptionist serves as the first point of contact for patients and plays a key role in providing excellent customer service while supporting daily office operations. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Essential Responsibilities
  • Greet patients and visitors in a courteous and professional manner.
  • Answer incoming phone calls and direct inquiries appropriately.
  • Schedule, confirm, and reschedule patient appointments.
  • Verify patient information and update records accurately.
  • Check patients in and out for appointments.
  • Collect copays and process payments as needed.
  • Verify insurance eligibility and obtain necessary authorizations.
  • Maintain patient confidentiality in accordance with HIPAA regulations.
  • Coordinate communication between patients, providers, and staff.
  • Manage incoming and outgoing correspondence, including mail, emails, and faxes.
  • Assist with filing, scanning, and other administrative duties.
  • Maintain a clean, organized, and welcoming reception area.
Qualifications
  • High school diploma or GED required.
  • Previous receptionist, customer service, administrative, or medical office experience preferred.
  • Proficiency with Microsoft Office and office equipment.
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Professional appearance and positive attitude.
  • Ability to work independently and as part of a team.
Preferred Skills
  • Knowledge of medical terminology.
  • Experience with electronic medical records (EMR) systems.
  • Insurance verification and patient scheduling experience.
  • Strong attention to detail and accuracy.
Physical Requirements
  • Ability to sit, stand, and walk for extended periods.
  • Ability to use a computer, telephone, and other office equipment throughout the workday.
  • Ability to occasionally lift up to 20 pounds.

About the Company

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WorkWave Staff LLC

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