Front Desk Receptionist Lead

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description:

We are seeking a Front Desk ReceptionistLead to join our dedicated team of front office associates. As the Lead, your role is pivotal in shaping the first impression of our practice, ensuring a positive and professional experience for our patients while embodying a "we care" attitude. In this position, you will play a key role in enhancing team performance through leadership, coaching, and guidance.

Responsibilities

• Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office.

• Provide effective training for new office staff, ensuring they complete competency checklists.

• Schedule appointments and assist in coordinating any additional testing as directed by the physician.

• Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates.

• Compile all necessary patient paperwork for daily appointments.

• Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system.

• Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy.

• Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise.

• Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management.

• Reconcile payment batches at the end of each day and submit them to the Site Manager.

• Schedule follow-up procedures and coordinate local ASC cases.

• Assist patients with the completion of the Phreesia registration system.

• Minimum requirement of a High School Diploma or GED.

• At least two (2) years of front office experience in a medical setting.

• Prior leadership experience is preferred.

• Excellent customer service.

• Attention to detail and willingness to learn.

• Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.

• Strong communication skills, both verbal & written.

• Proficient computer software and database skills.

• Comfortable working in a fast-paced environment.

• Very comfortable asking probing questions to patients.

• Must demonstrate a caring, compassionate, and patient attitude.

• Maintain HIPAA compliance.

• Multitasking and proactive problem-solving.

• As part of your position's requirements, you are expected to travel to other sites within a reasonable geographic region.