Front Desk Receptionist MFC

Position Overview:

Responsibilities:

• Manage multi-line phone system at the Cohen Clinic by receiving, routing calls, processing calls etc. in a timely manner paying close attention to the client experience.
• Serve as a receptionist for the Cohen Clinic, greeting and appropriately directing visitors and staff.
• Timely facilitation of client/clinician administrative needs to include scheduling appointments and Zoom links for tele-health.
• Adhere to HIPAA, federal, state, local, and agency guidelines in protecting client privacy, health information, and applicable communications and documentation.
• Greet clients, verify identification, and obtain documents and information necessary for records maintenance, billing, and insurance claim processing.
• Report problems with the office equipment to appropriate staff and coordinate maintenance and repair as needed to correct problems.
• Serve as general back-up to administrative support staff
• Properly direct calls to other locations/departments/agencies.
• Serve as assistant mail clerk for the clinic in the sorting and distribution of incoming mail, posting of outgoing mail, and daily mail pick-up and drop-off, including facsimile transmissions.
• Operate office equipment and routing documents.
• Participate along with practice manager in the billing process responsibilities including client insurance benefits orientation and collection of insurance co-payment.
• Maintain a daily log of accounts receivables per policy to include receipts and monthly cash register/balancing report.
• Maintain cleanliness of assigned workspace, lobby, quiet area, and front desk area.
• Present a professional image, maintaining a calm, professional manner.
• Attend all scheduled meetings.
• Performs other duties as assigned.

Qualities:

Qualifications:

• Good verbal communication skills, poise and ability to handle high volume telephones.

• Front office skills, including outstanding customer service skills
• Professional written, verbal, and electronic communication skills.
• Experience using office equipment including high volume copiers, fax, and document scanning equipment.
• Excellent internal and external customer service skills
• Efficient time management in a dynamic environment
• Ability to work as a part of a team.
• Willingness to learn new functions.
• Ability to take initiative identifying resources and problem resolution.
• Prior experience within the military community and/or veteran administrative organizations.
• Strong consultative abilities, conflict-resolution skills, and collaboration abilities.
• Analyze problems, identify alternative solutions, project consequences and benefits of proposed actions, and implement recommendations in support of goals.
• Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups including advocacy groups and other governmental organizations.
• Strong working knowledge of Microsoft Office suite including Excel, Word, Outlook, Teams, and Office 365.
• Ability to utilize Internet for resources.