Front Desk Receptionist

Anchor Injury & Integrative Health

New Smyrna Beach, FL

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JOB DETAILS

SALARY

$15–$17 Per Hour

SKILLS

Administrative Skills, Appointment Scheduling Software, Best Practices, Billing, Calendar Management, Chiropractic, Clinical Support, Communication Skills, Computer Skills, Computer Software, Continuous Improvement, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Fee Schedule, Healthcare Administration, High School Diploma, Insurance, Medical Billing, Medical Office, Medical Office Administration, Medical Records, Medicine, Multitasking, Organizational Skills, Patient Assessment, Patient Care, Patient Follow-up, Presentation/Verbal Skills, Process Development, Process Improvement, Reconciliation, Record Keeping, Schedule Development, Staff Training, Telephone Skills, Writing Skills

LOCATION

New Smyrna Beach, FL

POSTED

18 days ago

Anchor Injury and Integrative Health offers top-quality care and attention to your needs. Our mission is to stabilize health using a holistic approach, combining conventional medicine with evidence-based complementary therapies to enhance overall wellness and quality of life. We are seeking a dynamic and customer-focused individual to join our team as a Front Desk Receptionist. As the first point of contact for our clinic, you will play a crucial role in providing exceptional service to our patients while ensuring smooth clinic operations. This position involves a variety of tasks as follows. Salary: $15.00 - $17.00 per hour Answering Phones: - Greet patients and answer incoming calls promptly and professionally. - Provide information about clinic services, appointment availability, and general inquiries. - Direct calls to appropriate staff members or departments as needed. Checking Patients In: - Welcome patients warmly as they arrive for their appointments. - Verify patient information and update records as necessary. - Ensure patients complete necessary paperwork and forms accurately and efficiently. Checking Patients Out: - Process payments for services rendered, including copays, deductibles, and other fees. - Provide receipts and documentation for patient transactions. - Schedule follow-up appointments as needed and provide appointment reminders. Collecting Fees for Services: - Calculate fees for services based on fee schedules and insurance coverage. - Explain billing and payment options to patients and assist with financial arrangements as needed. - Maintain accurate records of payments received and reconcile cash drawer at the end of each day. Scheduling Appointments: - Manage appointment scheduling software to book and confirm patient appointments. - Coordinate scheduling adjustments and cancellations to optimize clinic efficiency. - Follow up with patients to reschedule missed appointments and fill cancellations promptly. Additional Responsibilities: - Assist at educational presentations with patient scheduling and fee collection. Patient Communication: - Communicate with patients via phone, email, and in-person to provide appointment reminders, follow-up instructions, and other important information. - Ensure patients feel valued and cared for throughout their interaction with the clinic. Administrative Support: - Assist with administrative tasks such as filing paperwork, organizing patient records, and maintaining office supplies. - Collaborate with clinic staff to streamline administrative processes and improve overall efficiency. Continuous Improvement: - Actively participate in staff meetings and training sessions to stay informed about clinic policies, procedures, and best practices. - Identify opportunities for process improvement and contribute ideas for enhancing patient experience and clinic operations. Requirements/Responsibilities Qualifications: High school diploma or equivalent required; additional education or training in customer service or healthcare administration preferred. Prior experience in a medical or chiropractic office setting preferred but not required. - Strong communication skills, both verbal and written, with a professional and friendly demeanor. - Excellent organizational skills and attention to detail. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. - Proficiency with computer software and willingness to learn new systems. - Commitment to providing exceptional customer service and patient care. This position offers a competitive salary, opportunities for advancement, and a supportive work environment focused on promoting employee well-being and professional growth. Anticipated Hours: Monday: 6:30 am-5:30 pm Tuesday: 2:30 pm-7:00 pm Wednesday: 8:00 am - 7:00 pm Thursday: 1:30 pm-6:30 pm Friday: 7:30 pm - 6:30 pm Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

About the Company

Anchor Injury & Integrative Health

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