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Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision

Holland, MI

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JOB DETAILS
SKILLS
Calendar Management, Customer Support/Service, English Language, Health Plan, Insurance, Interpersonal Skills, Inventory Management, Mail Processing, Managed Care, Medical Records, Multilingual, Organizational Skills, Record Keeping, Scholarship, Spanish Language, Stock Purchase Plans, Telephone Skills, Training Program
LOCATION
Holland, MI
POSTED
1 day ago
Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - into one excellent experience at a single low price.

For more details about America's Best, visitAmericasBest.com

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They're the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Job Description

What would you do? - The Specifics
  • Ensures high quality customer service while following all safety protocols.
  • Ensures a smooth flow of customers through the store.
  • Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
  • Processes and understands managed care plans while obtaining document information from the insurance company as needed.
  • Provides customers basic and accurate information.
  • Schedules and confirms appointments, follow-up visits and classes.
  • Files all patient records daily and pulls patient files for the next day's appointments.
  • Checks order status and notifies customers when orders are in or of any delays.
  • Keeps reception area tidy and presentable with all necessary materials.
  • Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
  • Participates in regularly scheduled mandatory communication meetings.
Qualifications

Are you the right fit? - The Suitable Talent
  • Fluent in reading and speaking both English and Spanish.
  • Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required
  • Strong organizational skills required
Education: High School Diploma or equivalent.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include:
  • 401k retirement savings with company match and stock purchase plan
  • Paid sick time
  • Parental leave
  • Employee eyewear discount
  • College scholarship program
Focus on Professional Growth and Career Fulfillment:
  • Training programs available
  • Access to educational courses
  • Emphasis on internal promotions and career advancement

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

About the Company

N

National Vision

National Vision (NVI) was founded in 1990 to operate Vision Centers for Walmart. In 2005, Berkshire Partners acquired NVI as well as America's Best Contacts & Eyeglasses and simultaneously merged the two companies. At the time of acquisition, America's Best had just 112 stores.

In January 2009, NVI acquired Eyeglass World and successfully turned around the retailer through a completely new merchandising and marketing strategy.

In 2011, NVI acquired long-time partner, AC Lens, which is now one of the largest online contact lens providers in the United States.

Today, National Vision remains focused on making quality eye care and eyewear more affordable and accessible as we continue to expand across the country.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Retail
EMPLOYEE BENEFITS
401K, Flexible Spending Accounts, Retirement / Pension Plans, Tuition Reimbursement, Life Insurance, Merchandise Discounts
FOUNDED
1990
WEBSITE
http://www.nationalvision.com

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