Front Desk/Receptionist - Physical Therapy - Via Centre Drive - Day - Full Time

Hours

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Core hours: 8:30am - 5pm

Weekend Requirements:

No Weekends

On-Call Required:

No

Flat Hourly Rate of Pay:

$25.000

In alignment with the SEIU CBA, this position will be posted for 7 days internally from 07/27/26 to 08/04/26 and available only to existing members of the ratified SEIU Bargaining Unit.

What You Will Do

The Physical Therapy Front Desk Receptionist greets each patient in a warm, professional manner as they enter the clinic.  Gives appropriate forms to new patients and updates forms as necessary for established patients. Collects patient co-payments and any past due balance at check in; enforces office financial policies. Scans patient's insurance card and identification card.  Makes patient appointments in a timely manner.  Maintains therapist schedules to ensure that all slots are full.  Completes registration process when patient arrives for appointment.  Verifies benefits and eligibility; obtains authorizations for treatment.  Serves as a liaison between the patient and medical support staff. Files and scans charts as necessary. Takes messages appropriately.

Required Qualifications

• H.S. Diploma or Equivalent

Preferred Qualifications

• Other refer a 2-4 year business degree or graduate from medical receptionist program.

Essential Functions

• The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

Maintains a safe, clean working environment, including unit based safety and infection control requirements.

Manages the flow of patients to ensure that therapists avoid excessive waiting time

Answers phones, schedules appointments, verifies benefits and obtains prior authorizations

Obtains demographic patient information for the medical record, including address, responsible party, emergency contacts, phone numbers, employer and billing information

Assembles and prepares charts for use by therapists

Maintains an accurate filing and labeling system so that medical charts can be easily retrieved

Inputs each patient's clinic visits into the billing system

Ensures that all charge tickets are completed with appropriate information

Ensure that all clinic forms are in adequate supply

Ensures that waiting area and front office are need and presentable

Communicates with Director regarding issues that may affect the effectiveness, efficiency of patient care

Implements and enforces financial policies, including collection of co-pays and balances

Promotes excellent personal relations and communication with all patients and members of the clinic staff

Files all paper in charts and scans chart into document manager

Performs miscellaneous job related duties as assigned

Makes every attempt to reduce expense and maximizes productive and revenue

Onboarding and training of new Front Desk Receptionists

Knowledge, Skills, and Abilities

• Knowledge of medical office procedures; including scheduling, verifying benefits, obtaining authorizations.
• Ability to schedule patients; minimizing holes in the schedules.
• Working Knowledge on report preparation, correspondence using correct grammar, spelling and punctuation.
• Working Knowledge of how to competently use Microsoft Office.
• Answers phones in a pleasant manner, obtaining necessary information for messages on appropriate forms.
• Maintains and accurate filing system and labeling system so that medical charts can easily be retrieved.
• Able to enforce financial policies such as collecting co-pays and balances.
• Demonstrates positive attitude in support of necessary change.
• Able to perform weekly chart audits for expired authorizations, prescriptions and absenteeism.
• Able to read, understand and follow oral and written instruction.
• Ability to establish and maintain effective relationships with patients, employees and the public.
• Prior experience working in a similar setting preferred.
• Exceptional skills in organization and communication with health care providers and patients.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class