Job Description
Job Title: Front Desk Receptionist Reports to: Clinic Manager Department: Medical Location: Mira Mesa: 10737 Camino Ruiz Suite 235, San Diego, CA 92126 Status: Non-exempt
OPSAM MISSION
Building Healthier and Happier Communities Together OPSAM is a federally qualified community health center that emerged over forty years ago. The agency serves low-income families and individuals in the County of San Diego in two (2) strategic areas with a high density population of Filipinos/Asian and other low-income, uninsured individuals - National City (Southern San Diego County) and Mira Mesa (North Central San Diego).
JOB PURPOSE
Under the direct supervision of the Clinic Manager, this position provides administrative and secretarial support for the Clinic Manager and the clinic. In addition to typing, filing, and scheduling, performs duties such as insurance verification, coordinating direct mailings, and working on special projects. Also, it answers non-routine correspondence and assembles highly confidential and sensitive information. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize a diversified workload and recommend office practices or procedures changes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administration:
• Greeting people upon arrival at OPSAM • Process proper paperwork • Verify insurance and ID • Scan front office documents • Check patient Insurance • Collect COPAYS • Answer phones • Prepare front office forms • Proper flow direction • All other duties as assigned
Quality Management:
• Contribute to the success of the organization by participating in quality improvement activities
Customer Relations:
• Maintain professional working relationships with all levels of staff, clients, and the public • Be a team player and cooperate in accomplishing department goals and objectives
Safety:
• Maintain current knowledge of policies and procedures as they relate to safe work practices • Follow all safety procedures and report unsafe conditions • Know the location of the nearest fire extinguisher and emergency exits
HIPAA/Compliance:
• Maintain privacy of all patient, employee, and volunteer information and access such information only on a need to know basis for business purposes • Comply with all regulations regarding corporate integrity and security obligations • Report unethical, fraudulent, or unlawful behavior or activity
QUALIFICATION
High School Diploma or GED 1-2 years' experience in a physician office or hospital setting as a Front Desk Receptionist or registration preferred Experience with different insurances Bilingual (English/Spanish/Tagalog) Familiarity with basic word processing, spreadsheet, and database applications Accurate keyboarding skills
Annual Requirements, Licensure, and Certifications:
Have reliable transportation; clean driving record, and car insurance as required by the state.
PHYSICAL DEMANDS
Move throughout the clinic and community. Repetitive hand movement, use, and view PC. Use fax, telephone, and copier. Sits or stand for long period of time, reach, bend, climb, stoop, and lift up to 25lb.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.