We are an optometry office seeking a friendly and organized Front Desk Receptionist to join our team. This role is crucial in providing exceptional customer support and ensuring smooth daily operations at the front desk. The ideal candidate will be the first point of contact for our patients, managing appointments, performing insurance verification, checking in patients, and assisting with various administrative tasks. A warm, professional demeanor and strong communication skills are essential for success in this position. Eye care experience is a plus.
Education and Experience
High school diploma or equivalent
Two years' minimum experience in customer service
Essential Skills and Abilities
Excellent organizational skills with attention to detail to maintain accurate records
Ability to work collaboratively within a team while also being self-motivated
Strong reliability and a track record of punctuality
Proficiency with typing, Microsoft Office, and general computer skills
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Strong multitasking and time-management skills, with the ability to prioritize tasks
Experience as a receptionist in an optometry office is a plus but not required
Essential Functions and Responsibilities
Greet patients and visitors professionally, ensuring a positive first impression of the practice
Schedule and confirm appointments, managing the calendar effectively to optimize patient flow
Perform clerical duties such as scanning and data entry
Collect accurate demographics and insurance eligibility information
Register new and established patients according to expected workflows
Capture and update insurance information in the patient's record
Complete enrollment and necessary forms for financial programs
Complete necessary clinical forms required for patient visits
Ensure forms and insurance cards/eligibility are scanned and indexed appropriately and in a timely manner
Ensure confidentiality and compliance with company policies regarding sensitive information
Sensory and Motor Requirements
Extensive use of computers
Ability to hear and speak clearly
Ability to move freely about offices and practice locations
Ability to sit for extended periods of time
Ability to multi-task in a busy environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Pay range is $19-$22
Numbers & Facts
Location
South Plainfield, NJ
Salary
$19–$22 Per Hour
Skills
Administrative Skillsunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Demographicsunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Insuranceunmatched
Interpersonal Skillsunmatched
Maintain Complianceunmatched
Medical Recordsunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Operationsunmatched
Optometryunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Presentation/Verbal Skillsunmatched
Record Keepingunmatched
Team Playerunmatched
Time Managementunmatched
Typingunmatched
Writing Skillsunmatched
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