Front Desk/Receptionist

Job Description

Job Description

Front Desk/Receptionist

Immediate Supervisor Title: Site Leader

QUALIFICATIONS:

· High school diploma or equivalent · Associate degree in office assistant/medical assistant preferred · Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs · Ability to address patient concerns/questions in a positive proactive manner · Ability to handle multiple tasks in a professional, organized, and friendly manner · Excellent communication skills · Career Readiness Certificate

RESPONSIBILITIES:

· Answer phones; take messages and route to appropriate personnel · Unlock front door and receptionist window at required times · Greet patients, verify insurance information and collect any fees due before patient is seen by a provider · Check patient in and out on computer system. This includes verification of insurance and demographic information · Process office visit charges and patient payment transactions in a timely manner according to GMC policy · Complete End-Of-Day reports and reconcile patient accounts with Site leader · Prepare for next days appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available · Manage new patient requests. Set-up new patient packets and charts · Maintain computer chart accuracy the information as soon as possible · Maintain cleanliness and organization of front desk and the office supply cabinet