Company:

POSITION RESPONSIBILITIES

Front Desk & Facility Entrance

• Maintains a clean, organized, professional, and presentable front desk, reception, lobby, and conference room area.
• Greets and assists all visitors, customers, vendors, drivers, and other individuals entering the facility.
• Ensures visitors follow established sign-in, identification, escort, and visitor access procedures.
• Monitors the main entrance and ensures facility entry procedures are followed.
• Ensures employees use their assigned badges when entering the facility and follows established procedures for lost, damaged, or malfunctioning badges.
• Assists with employee badge management and communicates badge access issues to the appropriate department.
• Monitors entrances and helps prevent unauthorized entry, door propping, tailgating, or other improper access practices.
• Immediately communicates security, access, safety, or facility concerns to the
• appropriate supervisor or manager.
• Maintains a professional and welcoming appearance and provides professional customer service to all individuals contacting the facility.

Telephone & Communication

• Answers incoming calls and directs callers to the appropriate department or
• individual.
• Assists individuals contacting the facility by phone, email, or in person and ensures questions or requests are directed to the appropriate department.
• Receives and distributes general correspondence and communications as needed.
• Maintains professional and appropriate communication when dealing with
• employees, customers, vendors, drivers, and visitors.
• Deliveries, Packages & Shipments
• Directs incoming deliveries, packages, documents, and other materials to the
• appropriate department or individual.
• Coordinates outbound shipments requested by departments using FedEx, UPS, USPS, or other approved carriers.
• Prepares shipping documentation and assists with labeling, packaging, and
• shipment coordination as required.
• Helps maintain an organized area for outgoing packages and shipments.

Administrative Support

• Assists departments with general administrative and documentation needs,
• including scanning, filing, copying, shredding, and organizing documents.
• Assists with maintaining records and documentation as directed.
• Supports the organization of company documents and records in accordance with established procedures.
• Assists departments with basic administrative tasks and other projects as assigned.
• Customer Samples
• Collects and prepares product samples requested by customers or departments.
• Coordinates sample labeling, documentation, storage, and pickup as required.
• Ensures samples are handled and transferred according to established procedures
• Coordinates sample shipments and communicates pickup information to the
• appropriate personnel.
• Facility & Safety Support
• Maintains and replenishes first aid kits and other designated first aid supplies.
• Performs routine checks of first aid equipment and communicates missing, expired, damaged, or depleted supplies.
• Verifies that eyewash stations are accessible and that required equipment and supplies are available.
• Assists with maintaining the front office, conference rooms, and other designated common areas.
• Assists with facility-related needs and projects as directed.
• Supports facility readiness for customers, visitors, inspections, and audits.
• Compliance & Workplace Standards
• Maintains adherence to company policies, safety standards, GMP requirements, food safety practices, security procedures, and standard operating procedures.
• Maintains confidentiality of company, employee, customer, and operational
• information.
• Follows established procedures for visitors, contractors, deliveries, shipments, badges, and facility access.
• Maintains accurate and timely completion of required logs, records, and
• documentation.
• Reports safety, security, quality, facility, or operational concerns promptly.
• Maintains a professional work environment and demonstrates appropriate conduct when interacting with employees, customers, vendors, and visitors.
• Performs other duties and responsibilities as assigned by management.

SKILLS & EXPERIENCE

• Strong verbal and written communication skills.
• Ability to communicate professionally with employees, customers, vendors, visitors, and drivers.
• Ability to read and write legibly in English.
• Strong attention to detail and ability to follow established procedures.
• Strong organizational and time-management skills.
• Ability to prioritize multiple requests and responsibilities while maintaining front desk coverage.
• Basic computer skills and proficiency with Microsoft Office applications, including Outlook, Teams, Word, and Excel.
• Ability to learn and use company-specific systems and software.
• Ability to maintain accurate records and documentation.
• Ability to work independently while knowing when to escalate questions or concerns to management.
• Ability to maintain confidentiality and exercise appropriate judgment when handling company information.
• Ability to promote and maintain a safe, clean, organized, and professional work environment.
• Previous receptionist, administrative, customer service, manufacturing, warehouse, or facility experience preferred.

PHYSICAL REQUIREMENTS

• Regularly required to stand and move throughout designated work areas.
• Frequently required to sit, walk, reach with hands and arms, and use a computer.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Ability to lift and carry loads up to 50 pounds when required.
• Ability to work in and around a manufacturing environment.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• Ability to wear required personal protective equipment when entering designated manufacturing or operational areas.

WORK SCHEDULE

• Must be able to maintain reliable attendance and punctuality.
• Must be available to work the assigned schedule.
• May be required to work occasional weekends, holidays, or adjusted schedules based on facility operations.
• Must maintain front desk coverage during assigned working hours unless properly relieved or otherwise directed by management.

Our Benefits & Perks:

You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, voluntary short-term, and disability insurance; free access to therapists; a health savings account and 401k. You'll also be empowered to prioritize what's important to you through our vacation policy.