Front Desk Recreation Worker (NON PERMANENT)

Posting Close Date

Applicants must submit their completed application by 09-07-2026 at 11:59 p.m. MST

Application and Special Instructions

This is a non-permanent position that will work on an intermittent or seasonal basis.

Individuals in this classification may not exceed 1,300 hours in a 12-month period.

The typical number of hours for this position will not exceed 24 hours/week.

Applicants must be at least 18 years of age at the time of application.

Candidates selected for hire must successfully pass the following:

• AZDPS/FBI Fingerprint Criminal History Check
• Ability to obtain a CPR/First-Aid Certification within 90 days

RECRUITER CONTACT INFORMATION: Should you have any questions related to this recruitment process, please contact Sandra Fata at ParksHR@tucsonaz.gov

ABOUT THIS JOB

Position Specific Summary

The Front Desk Recreation Worker provides front-line customer service and operational support at City of Tucson Parks and Recreation facilities. The position assists customers in person and by telephone; processes registrations, memberships, reservations, and payments; checks out equipment; provides information regarding programs and facilities; assists with recreation programs, rentals, and special events; and helps maintain a safe, organized, and welcoming recreation center. Work includes regular use of computers, point-of-sale and recreation management systems and requires employees to follow established cash-handling, customer service, safety and facility procedures.

Work is performed under the direction of a Recreation Program Coordinator or designee. This position does not supervise employees.

Duties and Responsibilities

• Provides front-line customer service in person and by telephone. Greets customers, answers questions regarding facilities, programs, classes, memberships, fees, schedules, and policies, and directs customers to appropriate resources. Processes program registrations, memberships, facility reservations, daily admissions, and other transactions using recreation management and point-of-sale systems. Accepts and accurately processes payments in accordance with City procedures. Checks equipment in and out and maintains appropriate records. Assists customers with accounts and registrations and resolves routine customer concerns or refers issues to appropriate staff. Conducts weight/fitness room orientations or certifications when assigned and trained.
• Assists with recreation programs, camps, classes, special events, and other center activities as assigned. Assists with participant check-in, attendance, activity setup and breakdown, equipment and supplies, room preparation and basic program support. Provides coverage for programs and operational areas based on facility needs. May assist with community events, outreach activities, and other Parks and Recreation programs at various locations.
• Maintains clean, safe, and organized public and staff areas. Performs routine cleaning such as wiping counters, tables, and recreation/fitness equipment, removing trash, organizing equipment and supplies, and setting up or breaking down rooms and activity areas. Identifies and reports facility deficiencies, damage, safety hazards, and maintenance needs to appropriate staff.
• Monitors facility and program areas and assists with enforcement of City and Parks and Recreation rules, policies, and procedures. Provides customers with information regarding facility expectations and addresses routine rule violations using appropriate customer-service techniques. Reports accidents, incidents, injuries, suspicious activity, facility damage, and hazardous conditions to appropriate staff. Completes required incident or accident documentation as directed and contacts supervisory or emergency personnel when appropriate.
• Performs all other duties and tasks as assigned.

Working Conditions

Work locations and schedules may vary based on operational needs, including mornings, evenings, weekends, and holidays.

Some exposure to light physical or environmental conditions (noise, dust, weather, etc.).

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education:

Less than High School

Work Experience:

Three (3) full months of employment or volunteer experience involving customer contact

PREFERRED QUALIFICATIONS

Applicants must be at least 18 years of age at the time of application.

Ability to lift 25lbs.

Six (6) months of customer service experience in a recreation, community center, retail, hospitality or similar public-facing environment.

Experience using computers, point-of-sale systems, registration/reservation software or other customer management systems.

Experience processing payments or performing cash-handling duties.

Experience assisting with recreation programs, youth programs, senior programs, special events or community activities.

Bilingual English/Spanish communication skills desirable where operationally beneficial.

POSITION DETAILS

Job Profile

J3311 - Recreation Worker (NonPerm)

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G1008

Hourly Range

$15.45 - 22.50 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)

Non-Exempt

Position Type

Intermittent Non-Permanent (Fixed Term)

Time Type

Part time

Department

Parks and Recreation

Department Link

https://www.tucsonaz.gov/Departments/Parks-and-Recreation

Background Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

ADA Accessibility Complaint Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.

Recruiter Name

Erin Gallego (47711)

Recruiter Email

parkshr@tucsonaz.gov

For Human Resources general questions please contact 520-837-4190.