Front Desk Representative

Front Desk Representative - Providence PT (Issaquah, WA)

We are seeking a friendly, professional Front Desk Representative to join our team. This position is an excellent opportunity for individuals with customer service experience who are interested in building a career in Property Management. As the first point of contact for residents and vendors, you will play an important role in creating a welcoming and professional environment while gaining valuable experience in property operations and resident relations.

Our management company is a nationwide organization that serves communities across the United States, including numerous properties throughout Washington State. We are dedicated to supporting employee growth and offer opportunities for career development and advancement within the company. If you are a customer-focused individual looking to start out in Property Management, we encourage you to apply today.

This is a Full-Time position

Rate of Pay: $22.00 - $25.00/Hourly DOE

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Front Office & Customer Service

• • Serve as the first point of contact for residents, visitors, vendors, and callers, answering and routing phone calls, emails, and in-person inquiries professionally and courteously.
  • Maintain a calm, patient, and respectful demeanor when interacting with residents, including those who may be upset, frustrated, or challenging.
  • Create a welcoming and organized front-office environment that reflects the professionalism of the Association and HOAMCO.
  • Respond to routine resident questions and requests, referring complex or sensitive issues to senior PMO staff as appropriate.
  • Demonstrate strong conflict resolution and de-escalation skills while maintaining Association policies and procedures.

• • Provide administrative support to the PMO staff, including filing, data entry, document preparation, and record maintenance.
  • Perform general office duties such as managing log sheets, certified mail, meeting registrations, shredding, ordering supplies, and maintaining office equipment.
  • Ensure office supplies are adequately stocked and ordered as needed.
  • Coordinate association facility-related requests such as key distribution, gate access, and related tracking.
  • Cross-train with other administrative staff to ensure adequate backup coverage.
  • And other duties as assigned

3. Communication & Records Management

• • Maintain and update resident contact information, vacation notices, compliance tracking items and other initiatives as needed.
  • Promote the use of the Association website and communication platforms to residents.
  • Assist with the preparation of Annual Meeting packets for the seven Village Associations and the Umbrella Association, including mail merges, ballot tracking, and coordination with Board leadership.

4. Community Compliance & Resident Support

• • Maintain a basic working knowledge of Providence Point governing documents.
  • Assist residents with general questions regarding community procedures and policies when appropriate; escalate interpretive or enforcement matters to senior management.
  • Assist with special community events and coordinate meeting room availability with the Activities Manager and Activities Coordinator.

5. Project & Process Support

• • Input and track work orders as assigned.
  • Maintain and update a written manual of office processes, procedures, and position-specific responsibilities.
  • And other duties as assigned

Required Qualifications

• • Minimum 2–3 years of experience in an office administrator, receptionist, or similar customer-facing administrative role.
  • Strong customer service orientation with demonstrated patience, professionalism, and ability to work with difficult or demanding individuals.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
  • Ability to maintain confidentiality and exercise sound judgment.
  • Ability to explain community procedures and processes clearly to residents.
  • Ability to work independently with minimal supervision.