Job Description
Job Summary
The Fitness Assistant supports the daily operations of the facility's fitness and youth activity programs by providing outstanding customer service, maintaining a safe and clean environment, and assisting members with equipment usage and facility resources. This role promotes engagement through educational and recreational activities for children and contributes to a positive member experience aligned with our mission of fostering health and well-being.
Essential Functions
- Greets all members and guests in a courteous and professional manner, responding to inquiries and providing accurate information about the facility, programs, and services.
- Answers incoming phone calls promptly and directs inquiries appropriately, ensuring exceptional customer service.
- Assists members with the safe and proper use of fitness equipment, demonstrating technique and communicating equipment purpose when needed.
- Supports child activity programming by assisting with planning and facilitating age-appropriate games, crafts, and movement activities while caregivers use the fitness facility.
- Provides short-term care for infants, toddlers, and young children in the on-site childcare center, ensuring a clean, safe, and engaging environment.
- Maintains cleanliness of fitness and childcare areas, including routine sanitation of toys, equipment, and common areas.
- Assists with facility tours for prospective members and answers questions about programs, services, and memberships.
- Supports member account inquiries and billing questions, escalating issues as appropriate.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- Bachelor's Degree related to fitness or health field preferred
- 1-2 years of experience in a fitness, recreation, or customer service setting preferred
- Experience working with children in a structured environment preferred
Knowledge, Skills and Abilities
- Excellent interpersonal and communication skills.
- Ability to maintain a friendly, energetic, and professional demeanor.
- Working knowledge of fitness equipment and basic safety procedures.
- Ability to engage children in age-appropriate recreational and educational activities.
- Strong problem-solving and multitasking abilities.
Licenses and Certifications
- Cardiopulmonary Resuscitation (CPR) within 30 days required
Numbers & Facts
| Location | Fort Wayne, IN |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1985 |
| Website | http://www.chs.net/ |
About Company
Community Health Systems, Inc. is a non-profit 501 (c) (3) 330 HRSA Grantee with Federally Qualified Health Center (FQHC) status. Established from the roots of Inland Empire Community Health Center in Bloomington, CHSI has grown with community health centers in the counties of Riverside, San Bernardino, and San Diego. These centers have been developed in accordance with standards established for safety net providers by the U.S. Department of Health and Human Services (HHS), the Health Resources Services Administration (HRSA), the Public Health Service (PHS), and the Bureau of Primary Health Care (BPHC).
As such, services are offered to the neediest in each community - the un-insured and under-insured, the working poor, those with limited ability to pay, the homeless, and the indigent. Services are provided at discounted (sliding fee scale) rates for those who qualify based on gross annual income and family size.