Job Summary We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. Under the supervision of management, the front desk coordinator is the first point of phone and in-person customer service contact for our patients, patient family members, physicians, payers and various other external customers through offering customer service, communications, and appropriate distribution of phone calls and messages while managing in-person visits. The front desk coordinator may perform a variety of duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility and coordination of benefits, taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing electronic practice management systems. The front desk coordinator may perform other clerical duties in support of clinic staff in the daily operation of clinic related goals, benchmarks, and quality care initiatives per organizational guidelines. Provides excellent patient customer service daily.
Responsibilities
Greet customers as they arrive and provide an excellent customer experience
Answer phone calls and schedule appointments
Verify Insurance is current
Assist clients with paperwork, including consent forms
Maintain a clean and inviting environment
Provide general customer service and attend to the needs of customers throughout their services
Excellent communication skills with a commitment to customer service
Strong work ethic and positive attitude
Knowledge of commercial, government, private, and workers' compensation payers
Ability to read, understand, and follow oral and written instructions.
Familiarity with an electronic practice management system is preferred
Experience handling multiple phone lines
Demonstrates interpersonal skills and the ability to work effectively with internal staff and external business associates in a wide variety of business transactions, providing superior customer service.
Demonstrates good verbal and written communication skills to document and report clearly and concisely; conveys instructions, directions, and information appropriately and professionally.
Knowledge of Medical Terminology preferred
Knowledge of general office systems, including telephone systems, Microsoft Products (MS Outlook, Meister, MS Teams, G-Suite, Email, Word), copier, fax, scanner, and computer.
Qualifications
Three or more years of healthcare related experience as a receptionist or similar role
High School Diploma or GED equivalent
Bilingual preferred
Orthopedic Spine front desk/reception experience preferred