Front Desk Representative

Healix Infusion Care is seeking a Front Desk Representative to assist patients to work alongside our nursing and market teams in an Ambulatory Infusion Center setting in State College, PA.

As a Front Desk Representative at Healix Infusion Care, you'll have the opportunity to deliver patient services in a fast-paced, entrepreneurial setting. We use advanced technology to provide infusion care to our patients in a comfortable, med spa-like environment that truly puts the patient first.

At Healix Infusion Care, we understand that the patient experience is critical to the success of our centers. That's why we've gone the extra mile to create retail locations that are warm, welcoming, and fully equipped with all the amenities our patients need to feel at ease. From nourishment bars with snacks and drinks to heated recliners, every detail has been carefully considered to ensure our patients' comfort and satisfaction.

Healix Infusion Care is a division of Healix, LLC, an industry leader with 35 years of experience supporting physician in-office infusion centers. You'll have the opportunity to be part of a team that is committed to providing the highest quality care to our patients. If you thrive in a fast-paced environment and are passionate about delivering excellent clinical care, then we encourage you to apply to join our team today.

Our company values professionals who possess a strong work ethic, ability to engage with and foster positive relationships with physicians, case managers, and other referral sources. Our team collaborates with local and corporate partners to drive our company core values to deliver exceptional care designed with patients in mind!

Job Title: Front Desk Representative

Location: State College, PA

Schedule: Monday - Friday; 8:30- 5:00pm Part Time shifts may be available

Travel: No

We are seeking candidates who will be committed to their work and are looking for a place to call home!

Primary Duties and Responsibilities

• Greet patients and caregivers, welcome them for their services, and accompany them to the patient treatment area
• Provide excellent customer service via the phone and face to face patient and caregivers
• Answer phone and relay patient request and questions to clinical staff.
• Calls patients prior to appointment date to confirm appointment and time; update insurance information.
• Perform order entry and communicate order status to team members, as required
• Verify patient eligibility and benefit coverage timely utilizing phone or online resources, as requested
• Communicate patient financial responsibility to the patient and all applicable staff.
• Assist with collection and posting of patient payments.
• Assist patients with billing questions
• Scan and file patient consents and other information into patient records.
• Receive, stock, manage inventory, and order supplies and medications, as requested.
• Performs Quality Assurance (QA) activities: perform monthly infusion pump checks, check temperature of refrigerator; clean and stock refrigerator for patient refreshments; general cleaning of center including infusion chairs.
• Gather community resources, as requested.
• Support sales and marketing activities, as requested
• Other duties, as assigned

Requirements

• One year experience in a medical office setting with front office duties preferred. Prior experience with medical order entry or insurance verification is preferred.
• In lieu of prior medical office experience, candidates with one to two years' experience in a customer service role will be considered.
• Knowledge of medical terminology and HIPAA regulations preferred
• Excellent customer service and verbal communication skills
• Ability to work independently, problem solve, and multi-task in an office-based setting.
• Must be able to function in a fast-paced environment.
• Proficient in Microsoft office products: Outlook, Excel, Word, Teams
• EMR and other medical software experience preferred.
• BLS/CPR certification is a plus.

About Us

Healix Infusion Care is a subsidiary of Healix, LLC, a leader in providing infusion services for physician-owned and ambulatory infusion centers nationwide. Focused on patient and physician peace of mind for 30 years, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.

At Healix, we manage Ambulatory Infusion Centers, servicing patients with complex chronic conditions. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our patients.

As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind.