Are you a people-person with a passion for customer service and retail? Urban Nirvana is looking for an enthusiastic Guest & Retail Associate to be the welcoming face of our spa and salon. You will set a warm, friendly, and professional tone for every client and staff member who walks through our doors.
What You'll Do:
As a key member of our front desk team, you will manage both administrative and operational duties, ensuring a smooth and enjoyable experience for all clients. Your responsibilities will include:
Client Management: Warmly greeting and assisting everyone who enters, managing the appointment schedule (check-ins/check-outs), and troubleshooting issues like late arrivals or missed appointments.
Communication: Handling all inbound and outbound phone calls, and maintaining professional communication with clients via phone, messaging, and email.
Retail Excellence: Developing strong knowledge of our products to effectively assist shoppers, actively selling retail items, and working toward sales goals.
Administrative Support: Performing administrative tasks such as booking appointments and utilizing the Point-of-Sale (POS) system for transactions.
Environment Upkeep: Helping to maintain the clean, fresh, and inviting environment of the spa and salon throughout the day.
Who You Are:
The ideal candidate is someone who is:
A natural people-person with excellent communication skills and a team-oriented mindset.
Committed to professionalism in all client interactions (in-person, phone, digital).
Eager to learn about new retail products and confidently recommend them to drive sales.
Experienced in a customer service or retail setting.
Available to work afternoons and weekends.
Perks and Benefits:
Service Perks & Discounts.
Retail Discount.
Paid Time Off (for Full Time Staff).
Opportunities for Growth.
Flexible Scheduling.
Full-Time Employee Benefits (for Full Time Staff, those working 30+ hours per week): Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K.
Numbers & Facts
Location
Mt. Pleasant, South Carolina
Salary
$17–$19
Skills
Administrative Skillsunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Employee Benefitsunmatched
Identify Issuesunmatched
Insuranceunmatched
Point of Sale (POS) Systemsunmatched
Retailunmatched
Revenue Growthunmatched
Salesunmatched
Sales Managementunmatched
Schedule Developmentunmatched
Team Playerunmatched
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