Front Desk

Front Desk / Cashier Job Description at Zio Al’s Pizza & Pasta

As a Front Desk / Cashier, you will be the first point of contact for our guests and play an essential role in ensuring they have a great dining experience. Your primary responsibilities will include:

Key Responsibilities:

• Customer Service: Greet guests warmly, assist with menu inquiries, takeout orders, reservations, and special requests.
• Transaction Processing: Handle cash, credit, and debit card transactions accurately for dine-in, takeout, and delivery orders.
• Order Management: Ensure all customer orders are correctly processed, including those for in-house dining and third-party delivery services.
• Assistance in Food Preparation: Help with food preparation when needed, such as assisting at the cutting table or packaging to-go orders.
• Maintaining Cleanliness: Ensure the cleanliness of the front desk area, tables, floors, bathrooms, and high-traffic spaces throughout the restaurant.
• Addressing Customer Concerns: Resolve guest inquiries or concerns promptly and professionally, escalating issues to management when necessary.
• Team Collaboration: Work closely with servers, kitchen staff, and management to ensure smooth service, especially during busy hours.
• Promoting Specials and Events: Communicate daily specials, events, and promotions to guests to enhance their dining experience.

Requirements:

• Strong communication and customer service skills.
• Ability to manage transactions and multitask in a fast-paced environment.
• Team player with a focus on delivering excellent service.
• Experience in customer service preferred but not required.
• Flexibility in availability, including evenings and weekends.

Zio Al’s Pizza & Pasta is a family-friendly restaurant known for its delicious, authentic Italian cuisine. We pride ourselves on creating a warm, welcoming atmosphere for both our guests and employees. Join our team to be part of a dynamic, customer-focused environment where quality food and service come first!