Benefits:
Competitive salary
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The Front Desk employee wears many hats while also ensuring a positive member experience.
Live by the RETRO values \u2013 integRity, dEdication, consisTency, expeRience and innOvation!
Requirements
\u2981 A positive upbeat personality. \u2981 Effective ability to communicate with customers, coworkers and managers. \u2981 The ability to multi-task. \u2981 Customer service oriented. \u2981 Punctual, responsible and pays attention to detail. \u2981 CPR/AED training preferred. \u2981 Prior sales experience in a retail setting is preferred. \u2981 Successful completion of all Retro University courses.
Environment
\u2981 Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.
Direct report
This position is supervised by the positions below and in order of: \u2981 Retro Fitness General Manager
Retro Fitness Mission Statement
Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.
Responsibilities of Front Desk Staff Member
\u2981 Greeting and checking in members as they come in. \u2981 Resolving member issues in an effective manner. \u2981 Membership sales and retention. \u2981 Following up with prospects. \u2981 Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc. \u2981 Ensuring a safe and clean environment for all members and staff. \u2981 Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility. \u2981 Opening and closing the facility if scheduled. \u2981 Following company policies and procedures.
All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked."