Join The NOW Massage Minneapolis North Loop!
The NOW Minneapolis North Loop is a brand-new, locally owned massage boutique in the heart of the North Loop in Minneapolis. Join us as a Founding Team Member. This is a unique opportunity to be a part of a health and wellness industry-redefining business in Minneapolis!
Schedule/Expected work hours:
• Ability to work flexible hours, including evenings, weekends, holidays
Job Summary:
The Experience Guide (aka Front Desk Sales Associate) is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of boutique. This includes, but is not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Embrace a culture that promotes The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS
Responsibilities:
Provide top level service for guests and team members.
Actively drive sales: membership, enhancements, gift cards and retail.
Accurately and effectively book, edit and cancel massage appointments.
Open/close boutique each day according to standard operating procedures.
Resolve guest issues.
Ensure guest areas are maintained to standard.
Maintain a positive attitude and contribute toward a healthy & happy workplace.
Collaborate with leadership team to ensure best practices and foster innovation.
Qualifications:
Sales and service-related experience
Ability to be efficient and detail-oriented in a fast-paced environment.
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Enjoy working with people and possess a friendly and outgoing personality.
Possess problem solving and troubleshooting skills.
Must be a team player.
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.