This role involves managing front office staffing, including interviewing, hiring, training, and scheduling associates such as front desk agents, supervisors, guest service aides, concierge, and PBX operators.
It requires a thorough understanding of front office duties and the ability to perform them when needed.
Responsibilities include operating the MICROS system, managing daily transactions, resolving discrepancies, and coordinating with housekeeping and engineering for guest room and maintenance requests.
The position also entails greeting guests, handling check-ins/outs, addressing guest inquiries, and providing excellent service.
Ideal candidates should handle high-pressure situations calmly, demonstrate a strong work ethic, be self-initiated, and flexible to work nights, weekends, and holidays.
Physical requirements include prolonged sitting, occasional standing/walking, manual dexterity, effective communication, and the ability to lift 10-25 pounds. Reasonable accommodations are available for individuals with disabilities.